Reports To: Operations Manager
Job Summary Ensures that all referrals are received in an accurate, detailed manner, and are properly handled. Performs various supervisory activities including: scheduling appropriate caregivers to clients, handling issues with caregivers as they arise and other office duties.
Essential Functions · Answers telephone, takes inquiries or messages using good telephone technique. · Receives referrals and inquiries on the programs of this company. · Interviews, screens, and tests all applicants. · Schedules and coordinates day to day activities of caregivers. · Assists with recruiting, associate hiring, orientations, in-services, disciplinary actions, etc. · Performs payroll duties including verifying time sheets, updating telephony records, and computer input for payroll processing. · Maintains documentation of associate work record in HomeTrak and ensures current and complete personnel records for all homecare associates. · Communicates continually with associates and clients to evaluate service. · Responds promptly and courteously to all clients’ calls. · Performs on-call coordinator duties as needed. · Serves as liaison between associates and Operations Manager. · Assists with sales, marketing, and public relations efforts.
Additional (non-essential) Functions · Other general office and clerical functions. · Other duties assigned by the Operations Manager.
Education, Experience, Knowledge, Skills, Abilities and Availability
Previous experience in private pay homecare preferred. Other senior care experience will be considered.
· High School graduate or equivalent with two years of business experience. · Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities. Excellent telephone skills. · Knowledge of common medical terminology. · Able to work independently, demonstrating sound judgment. · Read, write, speak, and understand English as needed for the job. · Be available as required for on-call duty outside of normal office hours.
Working Conditions/Benefits · Works primarily out of the local office.· Growing company with exciting potential for career advancement.· Gain valuable healthcare work experience.· Feel rewarded for your work each day by making a difference in the lives clients and their families.
Compensation· Salary with bonus potential· Starting level will be based upon experience and qualifications.
Notes/Special Instruction Must work under the direction of the Operations Manager to assure that associates with appropriate skills are assigned to individual clients.
Application Process Please submit resume, cover letter and salary history to
geemathews@westchesterinhomecare.com
Right at Home provides in-home care services to clients and equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected class, characteristic or practice, in compliance with all applicable federal, state and local laws. Each Right at Home office and business is independently owned and operated under a franchise agreement with Right at Home, Inc. Each franchised unit employs the caregiving staff. 1HRJD008-07/
Right at Home’s mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn’t do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.
That’s where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others.
To our care team members, we commit to deliver the following experiences when you partner with Right at Home:
- We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development.
- We promise to coach you to success. We’re always available to support you an