Product Manager

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At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

About the team

The Application Lifecycle Management (ALM) Regional Go-to-Market (RGTM) team supports Customer Experience & Solutions (CXS) organization in promoting and adoption of the ALM product portfolio with customers, partners and colleagues. We are part of the Customer Service and Delivery board area.

The ALM portfolio includes these products – SAP Cloud ALM, SAP Focused Run and SAP Solution Manager.

Overview:

We are seeking a highly experienced Regional Lead to join our regional go-to-market team for Application Lifecycle Management (ALM). This role is centred around supporting customers, partners, and colleagues with ALM products, primarily SAP Cloud ALM, SAP Focused Run and transitioning from SAP Solution Manager. The ideal candidate will network with key stakeholders, create product rollout plans, serve as a trusted advisor, manage escalations, and demonstrate deep expertise in the ALM space. You will be the voice of stakeholders, own the adoption goals for the region and guide customers/partners/colleagues with the deep technical know-how. Also willing to do one-o-one customer & partner interaction, thrives in technical world and also open to present in conferences/roadshows and other such events.

 

Responsibilities:

• Subject Matter Expert (SME): Act as a SME for ALM products, quickly learning and building depth in specific product areas. Deliver hands-on showcases and demonstrate deep expertise, particularly in SAP Cloud ALM and SAP Focused Run. Also guides and demonstrates hands-on expertise for guiding customers & partners from transitioning from SAP Solution Manager to SAP Cloud ALM.
• Deep Expertise Sessions: Conduct in-depth training and expertise sessions for customers, partners, and colleagues to enhance their understanding and utilization of ALM products.
• Adoption Support: Drive accelerated adoption of the ALM portfolio by providing comprehensive support and guidance to stakeholders.
• Go-to-Market (GTM) Planning: Co-develop GTM plans, including creating target customer lists and ideal customer profiles tailored to the region.
• Customer Understanding: Understand region-specific customer needs, drive portfolio field enablement, and build strong customer connections to generate references and success stories.
• Strategic Engagements: Provide techno-functional advice and support during strategic customer and partner engagements to ensure successful implementation and satisfaction.
• Communication and Training: Support the delivery of communications, events, training sessions, and other activities to promote ALM products and their benefits.

Experience:

Educational Background: Bachelors or Masters Degree 

Technical Expertise (must): Deep expertise in SAP Cloud ALM and/or SAP Focused Run is needed.

 

Customer and Communication Skills: