Fraud and Chargeback Analyst - US REMOTE

Job Description:

General Description:

• Monitors fraud using internal and external fraud detection tools
• Reports fraud trends using fraud reports and live monitoring
• Recommends fraud detection rules in the Authorization System Fraud tool based on chargeback trends
• Initiates chargebacks and retrievals in the Card Processing Platform
• Handles incoming and outgoing chargeback and retrieval support documentation initiated in the MasterCard and Visa systems daily
• Reviews daily processing system chargeback and retrieval reports
• Records incoming and outgoing documentation in the Case Management Tool and communicates with cardholders and Company Program Administrators on a regular basis
• Balance daily In Clearing reports to chargeback reports
• Maintains and distributes daily, weekly and monthly client reporting
• Research and remain current with MasterCard and VISA chargeback processing and compliance changes

Mandatory Qualifications

• 2 years’ experience in any type of fraud/chargeback processing
• Experience with VISA and MasterCard chargeback and reporting tools
• Ability to interact with cardholders and Company Program Administrators
• Ability to interact with high-level clients and bank representatives
• Ability to handle multiple tasks and responsibilities
• Ability to prioritize tasks and manage deadlines
• Ability to review reports in accordance with pre-established criteria and take appropriate action with little or no supervision
• Strong analytical skills
• Must have proficient Microsoft Office skills in Excel and Word
• Must have strong professional communication skills

Preferred Qualifications

• Advanced Excel skills is a plus

Work Environment

• Office Environment
• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future
• Hours – shifts starting and ending between 7 am to 10 pm, Monday-Friday and Saturday starting and ending between 7am -8 pm. Position requires one 8-hour shift Saturday or Sunday
• Strong consideration given to candidates working both Saturday and Sunday shifts. Remaining shifts can be flexible weekdays

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $35,000 - $65,000.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

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