DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64049112

Requisition No: 864765 

Agency: Department of Health

Working Title: DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64049112

 Pay Plan: Career Service

Position Number: 64049112 

Salary:  $47,000.02 annually 

Posting Closing Date: 11/10/2025 

Total Compensation Estimator Tool

TITLE:  DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64049112
LOCATION:  Naples, FL
Internal Agency

Applicants accepted only from Florida Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.

Duties and Responsiblities:

This is a professional level Information Systems position under the direct supervision of the Distributed Computer Systems Administrator for Collier County Health Department (CCHD). The position is responsible for independently providing Tier 1 -2 level Information Technology (IT) services and assistance in support of Collier CHO staff and operations. Contributes to the organization's culture of performance excellence by actively seeking to improve personal and organizational performance through measurement, analysis, knowledge management, and processes improvements and participation in performance management committees, councils, and/or workgroups. Continuously demonstrates the Department's ICARE values.

Technical Support: Provides helpdesk technical support and assistance to end-users locally and remotely. With limited supervision performs installs, maintenance, troubleshooting and upgrades to computer hardware, software, peripheral equipment, wireless and mobile equipment. Documents problems and resolutions and performs or arranges emergency repairs. Assists coordinating settings for VoiP phones. Assists with system/auto attendant changes to be sent to vendor. Provides end-user support and training of the phone system.

IT Inventories Management: In charge of all inventory functions and support activities. Ensures accountability of ALL IT equipment by helping conduct a physical inventory, verifying serial numbers, maintaining inventory control for all locations. Assures data is processed in an accurate and timely manner (ISO Database, AMS and County inventory). In addition to the maintenance of inventories such as software licenses, mobile devices, telephones/telephone numbers.

Purchasing: In charge of originating all IT purchases. When needed, provides quotes following specific DOH standards. Ensures all purchases and receiving processes are accurate and entered timely and everything is received as ordered. Tags all equipment as it is received and coordinates with management for processing payments. Coordinates with peers for AMS inventory entries, completes paperwork according to County policies for qualified purchases to be added to County inventory.

IT Policies and Procedures Documentation: Maintains current documentation under our IT knowledgebase and shared drive including, but not limited to hardware, software, inventory, communications, applications and systems set-up, installation, upgrades, operation, systems configurations, IT Contacts, procedures, IT checklists, instructions. Maintains current documentation related to job functions and responsibilities.

IT Projects: Works independently and completes assigned projects accurately, completely and on time.

Training: Backup to the IT Local Trainer providing formal group and one-on-one training of Microsoft 0365, TEAMS, Word, Excel, PowerPoint, Access, Outlook, Windows, basic HMS access, and other applications as needed while supporting our user community. Creating training materials and providing security and systems access training to new employees.

Web Manager: Shares responsibility for the maintenance of the DOH-Collier SharePoint and Website. Proactive upkeep of content and ensures compliance with state policies and procedures. Monthly reviews making sure information is current.

Dental Eaglesoft and HMS Administration: Provides support for Dental Eaglesoft user problems, questions, and requests and serves as backup for general administration of the Dental Eaglesoft System Database and HMS administration. Creates and deletes user accounts. Provides support for user problems, questions, and requests. Audits systems for user accounts making sure accounts are inactivated when offboards, including Change Healthcare.

Active Directory and Employee Accounts: Assists with monthly audit of AD making sure OUs are up to date. All Users/Computers accounts should maintain standard format. Descriptions should be up to date. Security