Selling and Service Assistant, Roosevelt Field Pop-up

The Team: The Hermès Roosevelt Field Pop-up Boutique opened in 2022 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.
  The Opportunity: The Selling and Service Assistant (SSA) provides clerical support for both front and back of house operations in the Hermès boutique. The SSA is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payment and client verification) and the administration support of after sales services when needed. Partners with management team on POS decisions.
All other duties as assigned by the supervisor.
  About the Role: • Accurately record point of sales transaction at the register: processing sales, sends, repairs, assist in preparation of opening and closing procedures with management. • Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale. • Support of sales team with selling process: hanging merchandising, returning merchandise to floor, retrieving stock, physical preparation of stock room. • Organize and prioritize work station and selling floor to support the sales effort: ensure all items (bags, boxes, notecards, ribbon, POS station and the like) are stocked at all times, maintain selling floor merchandising standards, straightening, filing in, etc. • Provide assistance as needed in stockroom operations: support all areas of merchandise flow including replenishment, physical EAS tagging, ticketing etc. Provides assistance as needed in physical inventory preparation. • Support of After Sales area as needed: Logging in repairs, contacting clients, maintaining active records. • Recording accurate and detailed CRM files that provide meaningful detail of purchase history and sales analysis. • Answering phones in a timely manner and exhibiting friendly and appropriate customer service.
  Supervisory Responsibility: • NO     Budget Responsibility: • NO     Decision Making Responsibility: • NO
  About You: • 1 year retail experience, in a luxury environment preferred • Strong communication skills. • Experience with POS and/or cash handling strongly preferred. • Customer service oriented. • Ability to multi-task. • Detail oriented. • Strong organizational skills. • Computer skills: Microsoft Office. • Ability to handle difficult situations with grace, compassion and composure. • Ability to lift between 0-25 lbs. without assistance.  

The hourly range for this position is $22.40-$24.76. Actual rates are determined based on the job, location, and individual experience. 
 

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.  

COMPANY OVERVIEW:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

 

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

 

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values ​​passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of short films “Footsteps Across the World” ava