Audio-Visual Administrator

Audio-Visual Administrator

Pella, Iowa

JOB SUMMARY:

Responsible for administering, maintaining, and optimizing Microsoft Teams meetings and conferencing solutions across the enterprise. This role ensures reliable, high-quality audio and video experience for on-site and remote team members. Duties include setup and configuration of Teams meeting devices, troubleshooting audio/video issues, supporting live events, and working with various teams including our preferred AV partner. Providing support and recognized as a subject matter expert in Teams conferencing and AV support for all Pella sites.

RESPONSIBILITIES

· Install, configure, and maintain Teams meeting devices and conferencing solutions with assistance from preferred vendors

· Partner with Corporate Communications team on planning and execution of large events (i.e. Quarterly Forum)

· Advise business partners and executive admins on best practices for hosting events

· Customer minded approach with ability to react quickly to time sensitive situations

· Monitor performance of Teams meetings and AV setups; implement tuning strategies to ensure high-quality experiences

· Design and manage backup, recovery, and high availability solutions

· Collaborate with development and infrastructure teams to optimize meeting workflows and device configurations

· Create and maintain documentation for Teams and AV setups

· Perform capacity planning, forecast future needs, and work to eliminate outdated conferencing equipment

· Manage backup planning and testing for critical conference rooms

· Stay current with Teams conferencing features, AV best practices, and emerging collaboration technologies

· On-call support and maintenance during and after normal business hours as well as weekends (as needed)

RESPONSIBILITY BREAKDOWN

Percentages represent guidelines only; may vary by position and fluctuate due to changing business needs.

1. 50% – Ensure reliable, secure, and high-performing Teams meeting and AV environments. Quarterly Forums, department meetings, corporate events, and other events/meetings/sessions conducted at corporate meeting spaces.

2. 20% - General support (troubleshooting Teams meetings, audio/video issues, device installations, etc.) and training of end users.

3. 15% – Backup, recovery, and high availability for conferencing systems. Implement and manage strategies for data protection and uptime in AV environments.

4. 10% – Documentation and compliance. Maintain accurate records of Teams meeting setups, AV configurations, policies, and procedures.

5. 5% – Capacity planning and monitoring. Track usage trends, forecast future needs, and eliminate outdated conferencing equipment.

TECHNICAL AND FUNCTIONAL SKILLS

· Proficiency in Microsoft Teams administration, including meetings, conferencing, device management, and troubleshooting.

· Strong understanding of audio/visual (AV) technologies and conferencing systems (preferably Microsoft Teams).

· Experienced in supporting Microsoft PowerPoint, including presenting with PowerPoint Live in Teams.

· Ability to install, configure, and maintain various Teams meeting devices and AV solutions, including performance tuning and firmware updates.

· Troubleshooting network issues related to conferencing devices and meetings.

REQUIRED QUALIFICATIONS

· Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

· 1+ years of hands-on experience with Microsoft Teams conferencing or related.

About Pella Corporation

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including F