Desk Technician Tier 2 (Information Systems Specialist 4)
State of OregonAbout the role
Initial Posting Date:
07/02/2025Application Deadline:
07/17/2025Agency:
Oregon Health AuthoritySalary Range:
$5,052 - $7,640Position Type:
EmployeePosition Title:
Desk Technician Tier 2 (Information Systems Specialist 4)Job Description:
Opportunity Awaits, Apply Today! - [Service Desk Technician - Tier 2/ Information Systems Specialist 4]
*This posting will be used to fill 2 positions*
As a Service Desk Technician - Tier 2 you will Provide day-to-day support to ODHS staff in the maintenance, repair and use of personal computers and information systems. Tickets for work performed are entered into the unit’s ticket tracking system known as CA. This includes support for local area networks, servers, wide area network infrastructure, and common and standardized software. IT business processes that are adhered to in performing day-to-day support includes incident management, change management, asset management, configuration management and other applicable IT service management functions.
Specifically, this position is responsible for the following:
Tier 2 technical support – this position works to resolve higher level technical issues remotely that are escalated from tier one technical staff. The position works to find solutions to common issues, communicates the solution and posts them in the knowledge base for future retrieval. If this opportunity aligns with yo
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