Overview
TABITHA’S PURPOSE: We empower people to live joyfully, age gratefully.
Responsibilities
POSITION SUMMARY:
The Medical Records Office Assistant provides administrative clerical support to Home Health Care office. This employee contributes to the success of the Home Health Care department by performing a variety of clerical, reception, and medical office support functions to meet the service needs and expectations of the clients, staff, and management team. The Medical Records Office Assistant embraces all components of the job, fostering an environment that allows Tabitha to provide optimum care to Tabitha’s elders/residents/clients (hereinafter, “elders/clients”). This employee strives to uphold Tabitha’s LIVE Culture, Crew Code of Conduct and actively embraces Tabitha’s Core Values. As a result, the employee supports Tabitha goals related to dignity, respect, independence, competence, autonomy, personal comfort, safety and security of elders/clients. In addition, the employee contributes to the success of Tabitha through ongoing collaboration with, coworkers, management, volunteers and others in the organization.
ESSENTIAL FUNCTIONS:
Accurately maintains medical records using Tabitha’s electronic record keeping system and departmental files. Alphabetizes, files paper and electronic records, creates and discharges charts and requests and releases medical records.
Answers and routes telephone calls; conveys information both orally and in writing. Answers inquiries from elders/clients, staff, other departments, and the general public; guides to appropriate resources.
Collects, reviews and distributes incoming and outgoing mail, e-mail, faxes and correspondence. Handles appropriately, elevating crucial or time-sensitive matters.
Acts as office receptionist greeting and directing visitors, coordinates meetings as directed by management team and initiates requests for information when required.
Creates schedules for staff in computer software and communicates updates to elders/clients and staff.
Enters, edits, and retrieves elder/client and payroll data into appropriate software systems. Processes forms, maintains databases, records, confidential files and other related information for department needs. Handles needed printing, documentation and tracking involving elder/client information to meet department requirements. Creates reports.
Tracks, documents, and performs audits.
Makes phone calls to physicians, elder/clients and staff to coordinate completion of all needed documentation.
Creates documents, makes photocopies, assembles packets, and completes forms, requisitions and other documents.
Uses, strength, dexterity and agility to order, stock, and deliver medical supplies both within the office and to client homes.
Supports the elders/clients, clinical teams and management team by addressing their requests for assistance.
Uses strength, dexterity and agility to clean, maintain, and set up voice care systems and telehealth equipment both within the office and at client homes. Print and track sales and rental agreements.
Trains volunteers and assists with the volunteer tasks.
Accurately performs tasks to meet deadlines and quantity expectations. Prioritizes work load to ensure that all essential functions are addressed effectively, making appropriate adjustments throughout each day and each work week to meet changing and/or competing priorities when necessary. Recognizes and adjusts work to accommodate multiple competing deadlines. Utilizes strength and stamina to carry out all essential functions safely and effectively. Willingly takes on additional duties during times of peak workload.
Effectively and consistently utilizes various computerized and manual systems effectively in the performance of job duties. Readily adjusts to changes in these systems.
Acts as a representative of Tabitha at all times, demonstrating professionalism in dress and appearance, courtesy, poise, attitude, interactions.
Reports all broken and malfunctioning equipment immediately. Follows disaster plans and uses strength and agility during participation in preparedness drills and actual emergencies. Maintains a neat and orderly work environment.
Completes required training and in-services promptly. Demonstrates understanding of the course content and implements training in daily activities.
Considers all factors and takes appropriate action, making good decisions that contribute to the success of the department.
Performs work duties within the assigned work environment related to the position, as assigned by Tabitha, regardless of employee preference.
Participates in meetings and in-servic