Content Design Manager, Member Experience

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

We’re seeking a Content Design Manager with leadership experience in User Experience Design overall, to join our Member Experience (XD) team. In this role, you’ll be a thought leader for the User Experience, as well as directly manage a group of talented Content Designers who craft information that connects people to their next entertainment obsession. Your team will strategize end-to-end product copy and information architecture for Netflix’s live-streamed events (e.g. FIFA World Cup 2024) and other product experiences that drive fandom and engagement.

This role can be hybrid, but is best suited for candidates located in California or in the Pacific time zone, as monthly in-person travel will be required to collaborate with stakeholders and partners in Los Angeles, CA and Los Gatos, CA.

About You

You are a user experience leader with mastery in the design process. You have a great eye for exceptional design, love the power that language can create intuitive, frictionless user experiences. You know how to think critically about product flows and drive innovation ideas forward. You work cross-functionally with multiple teams and educate partners about the unique value of Product Design and Content Design. You are a pro at creating cohesive narrative journeys within and across product areas. You’re a strong systems thinker with experience driving scalable frameworks for in-product copy, and are adept at developing effective standards and documentation. You’re energized by design challenges in emerging spaces and thrive in ambiguity.   

You have experience building diverse teams and setting a high bar for execution, communication, and responsibility. As a leader, you measure success in terms of both human and business impact. You foster excellence through collaboration and encourage an inclusive, open environment that makes space for different views and work styles. You’re an excellent advocate, evangelist, and listener who seeks and offers candid, constructive feedback.

What You’ll Do

• Be a product leader in the areas you lead, creating and executing on both Product and Content Design Strategies

• Balance the unique needs of new content categories or new member cohorts, with scale and the overall Netflix experience system

• Creating future vision, and strong POVs on how to get there

• Creating and nurturing relationships with partners in adjacent business verticals, like advertising, so we can intertwine aspects of these experiences into a delightful, cohesive whole

• Coaching, mentoring, and inspiring not only for your direct reports, but for Live Plus XD as a whole

• Lead and manage a diverse, globally-minded team of Content Designers, providing guidance, feedback, and support to help them reach their full potential.

• Drive and execute Content Design strategies for Netflix’s streaming experience that stay ahead of the growing business and elevate the user experience.

• Foster excellence through collaboration and encourage an inclusive, open environment that makes space for different views and work styles

• Strategize at multiple altitudes simultaneously, seeing the big picture and aligning your team’s objective with broader business goals — across verticals. 

Qualifications

• 5+ years of experience managing and scaling innovative Content Design teams. Experience managing a hybrid team of product and content designers is a plus.

• Adept at navigating complex organizational structures in 0-to-1 products or new business areas.

• Highly skilled at aligning multiple stakeholders, including at the Director and VP levels.

• Relentless in problem-solving and driving clarity through communication, collaboration, and feedback.

• Proven track record of leading teams to successful outcomes and shipping impactful consumer products across a variety of platforms at a global scale. 

• Successful track record for shipping new content experiences for large-scale product ecosystems.

• Ability to inspire, lead, and engage your design teams, leaning in and giving them critical business contex