Cocktail Server LSC

Job DetailsJob Location: Lone Star Court - Austin, TX 78758Position Type: Full TimeSalary Range: $10.00Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD WINNING TEAM.

Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler, and each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Status: Non-Exempt

Reports to: Food & Beverage Manager

JOB SUMMARY

Provide guests with an elevated cocktail and lounge experience through attentive, friendly, and efficient beverage service. The Cocktail Server is responsible for delivering exceptional hospitality while maintaining knowledge of beverage offerings, promoting sales, and ensuring compliance with all safety and alcohol service standards.

ESSENTIAL DUTIES & FUNCTIONS

• Operational Responsibilities


Deliver beverages and food promptly and accurately to guests
Maintain knowledge of liquor brands, recipes, pricing, glassware, and garnishes
Process orders accurately using POS systems
Promote and upsell food and beverage offerings
Maintain cleanliness and organization of service stations and lounge areas


• Guest Services


Provide warm, engaging, and professional guest service at all times
Anticipate guest needs and respond promptly to requests
Create an upscale and welcoming guest experience


• Team Support and Training


Work collaboratively with bartenders, servers, kitchen staff, and management
Participate in required meetings and ongoing training sessions


• Communication and Reporting


Communicate effectively with managers regarding guest feedback and operational concerns
Report unsafe conditions or incidents immediately


• Safety & Compliance


Follow all TABC laws and alcohol service guidelines
Verify identification for guests when required
Follow hotel safety standards and sanitation procedures

QualificationsESSENTIAL SKILLS AND QUALIFICATIONS


Strong verbal and interpersonal communication skills
Excellent guest service and hospitality mindset
Effective multitasking and time management skills
Ability to work efficiently in a fast-paced environment
TABC Certification required
Food Handler Certification required


PHYSICAL REQUIREMENTS


Standing/Walking: Constantly throughout shift on various surfaces
Lifting/Carrying: Frequently carry trays, beverages, and supplies up to 40 lbs.
Bending/Crouching: Occasionally required for stocking, cleaning, and service tasks


WORKING ENVIRONMENT


Interior: Lounge, bar, restaurant, banquet, and hotel service areas
Exterior: May occasionally work outdoor events or patio areas


BASICS


Maintain cleanliness and organization in all work areas
Display courteous and professional behavior with guests and team members
Perform additional duties as assigned by the supervisor


CANDIDATE PROFILE

Education and Experience


High School Diploma or GED preferred
1+ years of serving, lounge, restaurant, or hospitality experience preferred