Client Service Manager (part-time)

Are you ready to take the next step in your career? Are you an individual who takes pride in delivering exceptional work? Brown and Caldwell is looking for a strategic Business Development/Client Service Manager with an established track record of marketing, winning, and executing water and wastewater projects and programs for private sector/industrial clients.

This is a part-time position that is fully remote, with the option to come into any of our offices may occasionally travel to meet with clients, attend industry conferences, and visit project sites.

When you join Brown and Caldwell you will enjoy a unique and welcoming culture, and we are proud that many of our employees have been with us a decade or more. You will find that we offer a non-hierarchical, collaborative, and supportive environment, allowing you to do your best work. You will be trusted to do the right thing by our project managers and external clients and given the flexibility to manage your own schedule to achieve this. The work we do is interesting, challenging and wide-ranging in nature, and so is our client base.

Roles and Responsibilities:

• Lead and create sustainable business development and delivery capabilities for the sector.
• Establish industry leadership for Brown and Caldwell services among the food & beverage, pharmaceuticals, chemicals, oil & gas, manufacturing, power and/or waste sectors.
• Develop personal relationships with target client’s key personnel, and in areas of sector growth.
• Maintain exceptional client relationships while navigating and aligning the client’s organization with BC’s team of experts and resources.
• Serve as a key leader in client organization associations, and professional engineering circles and serve as an ambassador with local universities to maintain young talent pool.
• Lead and contribute to the firm’s marketing, sales and overall business success.
• Establish personal relationships with competitors/contractors, particularly in those areas of sector growth.
• Ensure successful and profitable delivery of projects partnering with internal project, design, and risk management teams, along with other enterprise groups.
• Participate in base business, growth, sales and planning processes.
• Build and sustain a collaborative culture and environment that truly demonstrates client service, technology, innovation, professionalism, and teamwork.
• Assist in recruiting staff to maintain growth – this includes identification of key performers who will help increase capabilities to correlate with the market.
• Advise on career development and mentorship of staff - identify high potential performers/leaders.
• Provide technical oversight and support on environmental projects.
• Lead commitment to non-financial goals, such as:
  • Leverage across company for marketing, project delivery, and support systems (staffing, quality assurance).
  • Ensure quality, client service, clarity of work product and projects.
  • Focus on investment decisions (use capital and resources to highest competitive advantage).
  • Promote and support technical systems improvements driven by company initiatives.

Required Qualifications:

• Minimum of 10 years’ experience in environmental consulting or consulting engineering and technical sales with progressive responsibilities.
• Minimum BS in Science or Engineering.
• Track record of success bringing in and executing profitable assignments for clients and building key target client accounts.
• Market perspective – Nation-wide experience and network and willing to travel throughout North America.
• Strong client contracts in one or more of the following sectors: food & beverage, pharmaceuticals, chemicals, oil & gas, manufacturing, power or waste.
• Client-friendly manner, respected by clients, adept at discerning and managing client expectations.
• Strategic open-minded thinker – ability to think beyond standard Brown and Caldwell boundaries and assumptions, tireless in getting additional information to develop possible strategies.
• Strong competitor knowledge and focus – develops competitor evaluations and strategies.
• Can-do approach – pragmatic and enthusiastic.
• Demonstrated team player and builder.
• Ability to properly scope out new business opportunities:
  • Identifying opportunities.
  • Making critical decisions on whether or not to pursue the opportunities.
  • Developing strategic plans to win pursuits.
  • Identifying the best teaming partners.
• Ability to discern new markets and help develop plans for getting work in these areas:
  • Understanding skills needed.
  • Comparing skills needed with current BC capabi