Receptionist (Full- time)

Do you have exceptional customer service skills?

We are seeking a punctual individual with multitasking abilities for a full-time Receptionist position at Trinity Elms HR, part of Lutheran Services Carolinas. The work schedule is Monday through Friday (8:00 a.m. - 4:00 p.m.), with occasional weekend shifts. Adhering to HIPAA guidelines and ensuring the privacy of residents, families, and teammates is imperative. This position is required to report to work in all weather conditions. The ideal candidate should be comfortable handling multiple tasks simultaneously, have a positive attitude, and be committed to providing excellent service to our residents, families, and teammates.

Position Purpose/Summary: Provides general office support with a variety of clerical activities and related tasks. The receptionist will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.

Essential Functions: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

1. Answer the telephone in courteous manner, using voice mail and forwarding calls.

2. Greet visitors entering facility and provide direction as needed.

3. Respond to requests by visitors and staff

4. Update ECS software with Admission and Discharge documents, doctor’s progress notes, etc.

5. Support ECS platform by troubleshooting issues, and password reset requests.

6. Sorting and distribution of mail and packages. Forwarding mail to residents’ responsible party as necessary or advised.

7. Coordinate accounts receivable deposit process and complete deposits as required.

8. Responsible for handling distribution relevant to teammate activities such as birthday meal tickets, gift cards, T-shirt, etc.

9. Order office supplies, including supplies for copier and printer. Submit service requests as needed for equipment.

10. Maintain flow of information such as faxes, applications, etc. coming into location by directing to appropriate individual.

11. Send Thank you letters to donor and recipient of donations.

12. Assist accounts payable when necessary

13. Other duties as assigned by supervisor

Supervisory Responsibilities, if any (The scope of the person’s authority, including the positions that report to the incumbent.):

This position has no supervisory responsibilities.

Qualifications (Minimum Job Requirements): Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education: H.S. Diploma or equivalent.

Experience: Knowledge of customer service principles and practices. Knowledge of administrative and clerical procedures.

Specific skills/abilities: Excellent customer service and communication skills. Knowledge of Microsoft Office products.

Specialized knowledge, licenses, etc:

Preferences (Optional): (Preferred attributes for the position, which are no