IT Applications Delivery Manager

IT Applications Delivery Manager Arlington Heights, IL/Remote

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking a IT Applications Delivery Manager to join our team in Arlington Heights, IL. This is a fantastic opportunity to grow a versatile career in IT.

Intertek's Building and Construction division is a suite of Intertek brands that are industry leaders across multiple architecture, engineering and construction disciplines, developing the most innovative product and project solutions. Intertek's project-related assurance, testing, inspection and consulting services are the risk management and quality assurance partner you need to ensure the reliability, safety and performance of your new developments, existing assets and facilities.

Professional Service Industries, Inc. (Intertek-PSI) is a leading US based provider of construction assurance, testing and inspection in civil and commercial construction. Our broad service offering includes construction materials testing, geotechnical services, environmental engineering, industrial hygiene, and specialty testing. 

Salary & Benefits Information

The salary range for this position is $90,000 - $120,000. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What you’ll do:

We are looking for an IT Applications Delivery Manager to lead the development, support and future roadmap of key IT business applications at Intertek/PSI. Applications cover operational processes (inspection, testing, certification) as well as back-office (Finance, HR). Some applications are bespoke (.NET) while some are commercial off the shelf (e.g. Lawson, SpectraQest)

This IT Applications Delivery Manager will manage a small team and leverage partnerships with external vendors.

 Roles and Responsibilities:

• Lead and develop a team of IT professionals.
• Work with business and IT leaders to develop a strategic IT roadmap for key applications.
• Interview business users, develop and write detailed business and functional requirements documentation, and workflow diagrams to support application development and adoption.
• Evaluate and lead ongoing reviews of business processes, anticipate requirements, uncover areas for improvement, develop optimization strategies and deliver on solutions.
• Conduct meetings and presentations to document the results of your efforts, share ideas and findings.
• Derive technical requirements for the development team, identify risks, assist with scheduling and prioritizing development tasks, and coordinating delivery.
• Assist technical team in understanding reported issues and providing adequate information and research to facilitate bug fixes.
• Manage QA and UAT processes and provide and/or manage general training and guidance for all users (internal and external where appropriate).
• Ensure that every critical application has a technology roadmap. Ensure upgrade paths (or alternatives) are documented to ensure infrastructure & application components are under support.
• Ensure compliance with service management governance standards and policies.
• Adopt and follow Group IT policies and practices (upgrades, patching,) comply with Intertek’s Group compliance framework (Core Mandatory Controls), and factor activities in team planning.
• Ensure design documentation exists for all applications and integrations with other systems.
• Coordinate release approval through the Change Control Board.
• Manage Vendors ensuring contracts are created, maintained, and fit within company guidelines.
• Monitor health of the IT estate (applications, infrastructure), address and report issues. Work with IT Infrastructure counter