Technical Account Manager

McClatchy Media is seeking a dedicated and experienced Technical Account Manager to oversee the technical services and operations for our client companies. Reporting to the Senior Director of Platform Operations, this role will serve as the primary liaison between clients and our development teams, managing development requests, roadmaps, and ensuring clients are empowered with their technical stack. The ideal candidate will possess a strong technical background, with experience in product ownership or technical product management, and a comprehensive understanding of content management systems, Jira, Confluence, and full technical stacks. Experience in the publishing industry is a plus.

The anticipated base pay range for this position is between 115k and 135k annually. Individual base pay may vary within that range depending on job-related knowledge, skills, experience, relevant education, department equity, training, geography, and local wage and hours laws.

Responsibilities and Duties:

• Oversee technical services and operations for assigned client companies, ensuring their technical needs are met effectively.
• Manage and prioritize client development requests and roadmaps in alignment with business objectives.
• Act as the primary liaison between clients and our development team, facilitating clear and effective communication.
• Inform clients about upcoming releases, changes, and enhancements to their technical stack.
• Ensure clients are empowered and proficient in utilizing their technical stack to achieve their business goals.
• Develop a deep understanding of clients' technical environments to provide tailored solutions and recommendations.
• Collaborate with internal teams to ensure timely and successful delivery of technical solutions according to client needs.
• Craft statements of work and pricing proposals to address client development needs.
• Monitor and report on the performance of client technical solutions, identifying areas for improvement.
• Stay updated with industry trends and advancements to provide informed technical guidance to clients.

Required Skills:

• Strong technical acumen with the ability to understand and navigate complex technical stacks.
• Familiarity with digital media and content management systems.
• Experience with project management tools, particularly Jira and Confluence.
• Excellent communication and interpersonal skills, with the ability to effectively convey technical information to non-technical stakeholders.
• Strong problem-solving skills and the ability to think analytically and strategically.
• Ability to manage multiple client accounts and projects simultaneously, with strong organizational and time management skills.

Qualifications and Experience:

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field is preferred.
• Proven experience as a Product Owner, Technical Product Manager, or in a similar role managing client technical services.
• Comprehensive understanding of full technical stacks and the software development lifecycle.
• Experience in the publishing industry is highly desirable.
• Demonstrated ability to manage client relationships and deliver technical solutions that meet client needs.
• Strong understanding of web technologies, APIs, and system integrations.
• Ability to work collaboratively in a team environment and adapt to changing priorities.

About McClatchy:

Our impact is growing every day. 30 growing markets. Over 65 million monthly readers. 56 Pulitzer Prizes. A strong portfolio of dynamic partnerships and smart investments. Our award-winning journalism, digital reach, and commitment to innovative growth have never been stronger. 

As a member of the McClatchy family, you are part of a flexible, empowering, and exciting culture dedicated to creating a work/life balance and consistent opportunities for growth—a place where you have a voice and the ability to impact our future. It’s an exciting time to be here. Our company is experiencing the most transformative period in its history. We’re growing rapidly in the digital space and delivering award-winning journalism in innovative ways.

McClatchy strives to be an employer of choice, and our benefits package is made with this goal in mind. With a focus on well-being and daily life, our package options include healthcare coverage for employees and their families, financial protection from expected and unexpected expenses, multiple no-cost wellness resources and even coverage for four-legged friends. 

Our overall benefits package also includes a 401(k) with employer match, competitive paid time off and corpor