Patient Services Representative

Description

We are seeking a friendly, organized, and detail-oriented individual to join our healthcare team as a Patient Services Representative. This critical role serves as the first point of contact for our patients and visitors, ensuring a welcoming and efficient experience. The ideal candidate will possess excellent communication skills, a professional demeanor, and the ability to multitask in a fast-paced medical environment.

Job Title: Patient Services Representative

Reports To: Site Manager

Department: Clerical

Supervises: N/A

Location: On site - Westfield NY

Travel Required: <10%

Position Type: Full-time 40 hours per week

Pay Information: $15.50 - $19.50 per hour

SUMMARY:

The Patient Services Representative greets and identifies patients and visitors coming into the office in reference to daily schedules. Verifies pre-visit documentation is current and complete. Also provides patient with post-appointment summary and schedules next appointment.

ROLE AND RESPONSIBILITIES:

• Check patients in by collecting needed information required for visit
• Assist patients with self check-in kiosk if needed
• Verify demographics and insurance information
• Schedule patient for next office appointment and give summary when leaving office
• Collect copay and balance due by patient
• Complete daily scan of incoming mail and records
• Complete daily cash out and deposit
• Handles cash bag per policy
• Work within designated tank to call patients
• Maintain office cleanliness set by OSHA standards
• Maintain strict HIPAA standards related to patient information
• Participate and communicate in team meetings to identify and problem solve processes
• May assist in other departments as needed
• Any additional duties as assigned by management

Requirements

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• At least six months of experience in a customer service role required
• Experience in a medical office role preferred
• High School Diploma or GED required
• Associates Degree in related field preferred

PREFERRED SKILLS:

• Excellent verbal and written communication skills
• Medent experience preferred
• Excellent customer service skills required
• Strong attention to detail, organizational skills, and ability to prioritize and meet deadlines
• Strong analytical and problem-solving skills
• Proficient in Microsoft Suite

PHYSICAL REQUIREMENTS/WORKING CONDITIONS 

• Indoor office environment, free from excessive noise and dust.
• Prolonged periods of sitting and working at a computer
• Frequent standing and walking to assist patients and perform administrative tasks
• Ability to lift and carry up to 15 pounds (e.g., office supplies, files, small packages)
• Manual dexterity for operating standard office equipment (keyboard, phone, scanner, copier, kiosk)
• Visual and auditory acuity to interact with patients, verify documentation, and process information accurately
• Occasional bending, reaching, or stooping to retrieve supplies or files
• Ability to speak clearly and listen actively to communicate with patients, visitors, and team members

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you meet the requirements and are interested in this opportunity, please submit your application today. We look forward to hearing from you!