Customer Support Specialist (Aerospace)

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Title:     Customer Support Specialist (Aerospace)  

Company: Boeing Distribution

Job ID:  99352

Location:  Corpus Christi, TX.

 

Job Description/Position Overview:

 

This position is expected to be 100% onsite.

 

Export Control:

The position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee.

 

Employer will not sponsor applicants for employment visa status.

 

Position Summary:

Analyzes supplier and/or customer data regarding ordering and/or delivery of spare parts and provisioning products or related services. Analyzes and processes material returned from customers. Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problem. Creates and monitors performance metrics. Creates, maintains and advances customer relationships. Develops an understanding of customer's culture and business strategies.

 

Essential Job Duties and Responsibilities:

• Reviews customer purchase orders to assess requirements.
• Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in HPCS (ERP) and portal management.
• Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
• Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
• Performs research in HPCS (ERP) to potentially resolve order issues.
• Reviews and actions open orders that are pending resolution.
• For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
• Monitors / Expedites orders with high complexity and urgency.
• Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection.
• Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc.
• Single POC for all IPV program activities at the Depot.
• Responsible for maintaining the infrastructure, staffing, equipment, and inventory in support of the scope of work on the contract. Supervises and manages all onsite personnel, with a focus on the Inventory Specialists, to meet the needs of the Depot.
• Also serves as a backup to the Warehouse Lead
• Serves as the senior onsite representative of Boeing Distribution at the Depot; builds partnership with CCAD leadership, shop supervisors, and floor