Business Operations Manager- Cloud Infrastructure Engineering

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Manager for Business Operations to join our Cloud Infrastructure Engineering department. Your job will be to lead all business operations, audit, and reporting activities for CIE, acting as an informed and influential member of the Operations team, and the CIE department. This person will also be a key contact for other internal departments, in particular Internal Audit, Finance, Accounting, Information Security, Compliance, Legal, Sales RFP, and Cloud Engineering and Operations Program Management Organization.  

But enough about us; let’s talk about you. 
 
You are an organizational wizard, with a knack for data analysis and reporting results based what you find. You are passionate about assisting with large initiatives that improve the effectiveness of infrastructure/SDLC pipeline services. You are all about using data to tell the story - analytics-minded and data-driven to ensure that goals are measurable and aligned across teams with a focus on customer value. You are an effective analyst, a good communicator, and a focused collaborator for a diverse set of stakeholders and execution partners.  

The Team: Our Cloud Infrastructure team at athenahealth is responsible for shaping the strategy to run technical infrastructure at massive scale. The infrastructure and pipeline services that you will be delivering will power the transformation of athenahealth products and enable the company to open the network and create the healthcare platform that enables the next generation of healthcare services.   
 
Job Responsibilities 

• Manager for business operations related initiative and operational responsibilities.
• Develop and maintain operational metrics that surface critical data for CIE, CE&O, and company leadership. 
• Communicate and coordinate activities including control narrative reviews, evidence collection, walkthroughs, data center visits, remediation plans, and policy document development and review. 
• Collaborate with CIE Program Management Organization on effort to operationalize flow of information from individual teams within the department into dashboards or other tracking mechanisms to ease and enhance reporting. 

Typical Qualifications 

• Bachelor’s Degree and 3 years of project management experience. 
• 3-5 years of relevant work experience in project management and/or process

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.  

What’s unique about our locations? 
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together. 
 
Our company culture might be our best feature. 
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.  

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work. 

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability. 
 
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.   

What can we do for you? 
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource grou