Spanish Bilingual Customer Service Agent - Remote (Full Time)

U-Haul is seeking dedicated, energized professionals to work remotely (work from home) who handle back-to-back inbound calls in both Spanish and English, crafting acceptable solutions to address Customer’s needs. Spanish Bilingual Customer Service Agents handle a variety of responsibilities and are provided with the tools and knowledge to aid in ensuring every customer has a positive journey with U-Haul Company.  

Scheduling: 

• Must be able to commit to and work 40 hours per week between 4:00 AM – 9:00 PM, Arizona time.

• Must be able to work at least one 8-hour shift on a weekend day per week, with priority given to Candidates able to work both weekend days.  

• Availability to work on holidays is required to provide continuous support for customers year-round. On these holidays, you may be asked to adjust your schedule beyond your usual availability to meet business needs.  

Initial Education/Training: 

Our paid, comprehensive, two-week education program is fast paced and builds upon your existing skill set to prepare you to independently serve U-Haul Customers.  Education includes Instructor-led class discussion, role-play, games, simulations, videos, and e-learning modules through U-Haul University. Our Instructors have all been on the front-line; therefore, relate and will help support and prepare you as you begin to perform your job duties, including taking live Customer calls the first week. 

Compensation:  

$15/hour (Note: Hourly base wage may be higher, depending on state or local minimum wage laws.) 

Benefits: At U-Haul, our Full Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), life insurance, Paid Time Off program with paid holidays, and various wellness programs. Additionally, our career path planning and continued education assists employees with their professional goals. 

Minimum Qualifications: 

Fluency in both Spanish and English:

• Calls will be taken in both Spanish and English. 

• Fluency will be verified during the interview process.  

Friendly and Caring Tone:

• Engage with customers in a friendly, approachable manner. 

• Support a positive environment for customer interactions. 

Knowledgeable Care for Various Customer Needs:

• Maintain a deep understanding of our products and services to offer tailored solutions. 

• Anticipate customer needs and offer proactive service. 

Ability to Display Empathy in Adverse Environments:

• Show empathy and understanding when assisting with customer concerns. 

• Maintain composure in chall