Lead, Registrar Services

Company Description

Adtalem

At Adtalem Global Education, we seek to empower students and members to achieve their goals, find success and make inspiring contributions to our global community. Adtalem is a leading healthcare educator that partners with organizations to proactively address future workforce needs and empowers career development with access to world-class academic curriculums, certifications and training programs across the medical and healthcare industries.

Adtalem institutions and companies include: American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine, and Walden University. (NYSE: ATGE; member S&P MidCap 400 Index) For more information, please visit adtalem.com. 

Job Description

Opportunity at a Glance
The Lead, Registrar Services Representative position works behind the scenes to complete transcript evaluations, graduation audits, records review, student registration, and various stretch assignments in support of the Registrar Services department and institutional partners. These functions are performed with minimal supervision and with a deep level of subject matter expertise. Additionally, this position supports the daily oversight of tasks and responsibilities in the Registrar Services department.

Responsibilities

• Develops and assigns daily game plan to an assigned Registrar Services team.

• Manages a daily case load of a minimum productivity expectation of 50%.

• Reports on Registrar Services productivity and analyzes data to seek performance trends and improvements

• Reports on Registrar Services service levels and seeks to continually improve service to institutional partners.

• Provides mentoring and coaching to Registrar Services Representatives based on colleague productivity and performance.

• Continually seeks to identify procedural improvements and supports the implementation of identified opportunities.

• Develops and delivers, with the support of Senior Registrar Services Representatives, departmental training with a high level of subject matter expertise

• Serves as a point-of-contact to institutional partners and supports the resolution of escalated matters.

• Completes other duties as assigned.

• Performs other duties as assigned

• Complies with all policies and standards

Qualifications

• Bachelor's Degree Required and
• Strong customer service experience, preferably in an academic or professional setting Required and
• 1 years’ experience mentoring, coaching, and delivering feedback Required
• Subject Matter Expert on institutional policies and procedures
• Outstanding communication and interpersonal skills with strong attention to detail
• Proven ability to collaborate and build effective relationships with institutional partners
• Ability to work effectively autonomously and independently while still engaging a high-performing team and collaborating with leadership
• Proven ability to set deadlines and ensure goals are completed
• Strong presentation skills and prior experience speaking in front of leadership
• Flexible and adaptable.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $41,419.01 and $75,065.24. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/us/en/benefits.

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.