Sales Technician

Brazoderecho is offering an exciting opportunity with our client in the United States for a Sales Technician. Join a leading company in the refractory industry and play a critical role in supporting and growing our customer base!

General Information

• Position Name: Sales Technician
• Location/Country: USA
• Work Mode and Hours: Home office, 8:00 am – 5:30 pm, Travel 50%

Educational Requirements

• Desired Education: Technical degree or certification in Chemical, Civil, Mechanical Engineering, or related technical fields.

Knowledge

• Essential Knowledge: Minimum of 3 years of experience in refractories or related industries, such as cement, lime, aluminum, copper, foundries, steel, and heavy industries. Experience with refractory castables (monolithics) is essential.
• Desirable Knowledge: Proficiency in producing quotes, volume calculations, and sales and technical supervision reports. Advanced English is preferred. Knowledge of refractory installation techniques and availability to provide technical supervision during material installation are highly desirable.

Competencies

• Soft Skills: High Availability, Customer Service, Technical Aptitude, Attention to Detail, Problem-Solving
• Values: Excellence, Passion and Enthusiasm, Safety and Health, Customer Orientation

Mission of the Role

• Provide technical support to customers and ensure the proper installation and performance of refractory materials. Develop and maintain relationships with clients, ensuring their technical needs are met effectively.

Functions

• Prepare and track technical budgets and project timelines.
• Plan and conduct commercial and technical visits to customers, optimizing cost-time-result efficiency.
• Ensure customer satisfaction through technical excellence and timely support.
• Create technical proposals and installation plans, and follow up on their execution.
• Collaborate with the Country Manager or Regional Business Line Director on strategic projects, particularly when technical adjustments or special pricing is required.
• Ensure the accurate certification, billing, and collection for technical services within established deadlines.
• Keep the Country Manager or Regional Business Line Director informed about important technical developments, customer feedback, potential partners, and market trends.

Additional Comments

• Office Location: Remote position
• Contract Type: Full time
• Direct Reports: None
• Reports To: Country Manager
• Benefits: Medical insurance up to $1300, 401k with company match up to 4%, Car allowance of $600 monthly

Ready to advance your technical career in the refractory industry? Apply now and make an impact in this challenging and rewarding role!