Customer Service Acct Rep Associate

Customer Service Account Rep Associate - 1 Year Contract

Gahanna, OH Hybrid - must live within a drivable distance

 

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

 

Your Day-To-Day:

Job Summary:
Support SMART Grid AMI Projects/Technologies, and the AMI Team using verbal, and written communication with the customers, and internal/external work groups to answer questions, provide meter/process education, and complete required system actions to achieve the goals of the smart Grid AMI Projects, and AMI Team, by providing an outstanding customer experience while protecting CLIENT and its operating companies from Risk.

Core Functions:
• Handle Customer Calls
• Schedule Appointments
• Handle/Address Smart Meter Install Issues (IE: opts Outs, Hazards, Meter Box Access Issues).
• Attend Requires Meetings On-site, and Remote
• Report Tracking
• Safety Adherence
• Duties as Assigned

Who You are:
• Call Center Background as a phone agent that could include customer service, collections, and/or fraud taking both in, and outbound calls.

Minimum 2 years’ experience.

 

Bachelor degree in Business, Communications, Engineering, Management or other Human Relations or Marketing related field, or Associate degree in a study listed above with a minimum of 3 years customer contact experience, with knowledge of field activities related to the technical aspects of customer services and distribution operations, or HS Diploma or GED with a minimum of 4 years customer contact experience, with knowledge of field activities related to the technical aspects of customer services and distribution operations.

• Experience with Microsoft Office with a focus in Excel, and Outlook, and basic experience with Word.
• Experience with SharePoint, Microsoft Teams is a plus.
• Flexible schedule between the hours of 8am and 7pm with a core of at least 8am to 5pm, Monday through Friday with possible Saturdays as needed.
• This position is on site in office at the Gahanna location with potential to work from home-Hybrid.
• This includes having the required wi-fi at home to allow working from home as needed by CLIENT systems.

Required License(s)/Certification(s) are listed below: Must possess a current Driver license.

OTHER REQUIREMENTS: Physical demand level is Sedentary

Work Schedule: Monday through Friday Hours 8am to 5pm
Candidates must be local to Columbus.

 

Why WECTEC Staffing Services?

 

WECTEC Staffing Services provides customer-focused solutions with offerings ranging from high-volume and low-cost to specialized niche solutions, never compromising on delivering best-in-class customer service to both our clients and our employees each day.

 

WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following:

• Competitive Pay
• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions

 

EOE of Minorities / Females / Vets / Disability.

WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting www.wectecstaffing.com

EOE of Minorities / Females / Vets / Disability.

 

You can submit your completed application, and also explore other available options, using the following link: https://www.jobs.net/jobs/wectec/en-us/

 

Get connected with WECTEC Staffing Services on social media:
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