CUSTOMER SERVICE MANAGER, COFFEE SERVICES - CHICAGO, IL

• Salary Range:   $50,500 - $52,500 / year.
• Other forms of compensation:  Yearly bonus and car allowance.
• Schedule:          Monday - Friday
• Requirement:    Must have reliable transportation to and from work and previous coffee/café experience.

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg

 

About CBC Specialty Beverage:

 Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation.  Together, we’ll continue to transform our industry. 

Come for the job, stay for the career. We are CBC Specialty Beverage.

Job Summary:

 

The Customer Service Manager II for CBC Specialty Beverage is responsible for delivering exceptional customer experiences, driving loyalty, and growing revenue through strategic relationship management, business development, performance monitoring, and customer retention.

Key Responsibilities
•    Develop and maintain strong relationships with existing customers to ensure satisfaction and loyalty.
•    Guide customers through the onboarding process, ongoing training/support on offerings, including products and services. 
•    Regularly review customer accounts to assess needs, provide updates, and identify opportunities for upselling or cross-selling. 
•    Conduct regular account audits to evaluate profitability and ensure return on investment standards are met.

Preferred Qualifications:  

• A bachelor’s degree is preferred; two-year College degree or the equivalent combination of education and experience is acceptable.
• Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.
• Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience. 
• Previous coffee/café experience.
• Excellent communication skills required.
• Must be able to travel to client sites.
• Must be passionate about providing world class service to our clients and customers.
   

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

 Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Maryland, Washington State, or to be performed Remotely,