Field Service Project Manager

DOVER PRECISION COMPONENTS:

Dover Precision Components ‘DPC’ (‘the Company’) is part of Dover Corporation’s (‘the Parent Company’) Pumps and Process solutions segment. DPC holds market leading positions globally and delivers performance-critical solutions across the oil & gas, power generation, marine, industrial, chemical and general processing markets. We design and manufacture mission-critical equipment components to deliver more affordable, cleaner energy solutions and enable manufacturers to operate more efficiently.

WE DELIVER CUSTOMER SUCCESS​

Dover Precision Components delivers products and services that enhance performance, improve safety, reduce carbon emissions, and accelerate clean energy adoption, through collaborative customer relationships, expert engineering, and an innovative culture. Our strong Company portfolio is comprised of long products and services offered under Cook Compression, Cook Mechanical Field Services, Waukesha Bearings, Waukesha Magnetic Bearings, Inpro/Seal, Bearings Plus, and FW Murphy Production Controls. Our global footprint reaches more than twelve locations in the Americas and more than six locations in Europe and China.

BUILDING POTENTIAL. SUSTAINING PERFORMANCE. BOOSTING FUTURES.

We are diligent in recognizing our employees’ needs and providing an enriching experience through professional developmental opportunities. Our authentic, collaborative company culture, combined with a competitive suite of health and welfare offerings, emulates who we are. We are Dover Precision Components, #LifeAtDPC

Overview:
• Oversees complex customer support activities on gas compression and rotating equipment inside customer plants and in the field under general supervision. Acts as a subject matter expert for equipment in assigned area. Mentors and trains other Supervisors on technical aspects and soft skills
Requirements:
• Demonstrates expert diagnostic, highly efficient troubleshooting, investigation, maintenance and repair skills on multiple OEM compression/rotating equipment and drivers
• Coordinates, prioritizes, and resolves issues encountered by service technicians in the plant & field
• Responsible for managing multiple teams performing Daily Maintenance (DM), Major Maintenance (MM), Preventive Maintenance (PM) and Full Overhauls to established standards with no assistance
• Responsible for coordinating and communicating the coverage, call handling, response time and protocols of service technicians
• Through team management, aims to improve quality by maximizing the first time fix rate of equipment
• Responsible for providing technical support/proposals to customers and sales team in a given discipline(s) including: systems installations, repairs, preventative maintenance, overhauls and pro-active follow-up on an intermittent basis
• Ensures service technicians demonstrate proficiency in order to perform quality, efficient work with minimal call backs
• Model established health, safety and environmental procedures
• Demonstrates excellent customer service skills and effectively communicates all technical issues to customer and Manager in a timely fashion.
• Read, write and speak English (work orders, manuals, drawings, etc.)
• Proficient computer skills, including Internet Explorer, Outlook and MS Office
• Completes and submits company required documentation including timesheets, invoices, and detailed reports in an accurate and timely fashion.
Knowledge:
• In Depth knowledge of gas compression/rotating/drivers operational systems
• Knowledge of mechanical failure analysis and investigation
• Fully understands customers facilities / equipment and performance
• Fully understands all processes and systems used in the region and performance regardless of types, makes or models
• Knowledge of company & customer maintenance standards checklist and ability to accurately and completely follow as well as suggest modifications as required
• Basics of Continuous Improvement concepts
• Knowledge of or training in relevant HSE procedures and regulations
Minimum Education and Certification:
• High school diploma or equivalent required, college degree preferred
• Valid driver's license and a good driving record
• Gas or diesel engine and compressor basics training certification (Ariel, DR, GE Cameron, Cook Compression Basics 101, etc.) required
• Relevant trade certification preferred
Minimum Experience:
• 10+ years of demonstrated high speed, low speed gas compression and/or rotating (pumps, turbines, screw compressors, etc.) equipment experience
• Demonstrated history of successful and