Contact Centre Representative - Sales - PART-TIME

🤩CONTACT CENTRE REPRESENTATIVE - Sales - PART-TIME

Be the voice of connection. Drive growth. Empower independence.

Are you passionate about making a real difference in people’s lives while helping a business thrive? Join us as a Contact Centre Representative, where your communication skills, commercial instinct, and empathy will help customers access life-enhancing telecare solutions—while you play a key part in our sales and retention success.

🕰️Hours: 21 hours per week

📅Shift pattern: Hours will be scheduled between Monday to Sunday, between 8am-8pm

💸Salary: £13,442.52 per annum (£12.31 per hour) plus on-target earnings

📍Location: Remote

📆Start Date : 02/02/2026

😎Appello Perks 

• 130 hours holiday rising to 139 hours with length of service. This includes bank holidays that you will work if rota'd.

• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

• 24/7 employee assistance programme with an easily accessible app!

• Family and friends’ discounts on our services & products

• Pension Scheme, up to 3% Company matched

• Free on-site parking

👇ABOUT YOU

You’re a natural relationship builder with a flair for sales and a heart for service. You thrive on engaging with customers, understanding their needs, and guiding them to the right solutions—whether that’s a new device, an upgrade, or simply reassurance. You’re confident handling both inbound and outbound enquiries, and you know how to turn conversations into opportunities.

You’re tech-savvy, organised, and detail-oriented, with experience using CRM systems and Microsoft Office. You communicate clearly, listen actively, and always aim for win-win outcomes. Self-driven and resourceful, you’re ready to exceed targets and raise the bar for quality and productivity.

Bonus points if you’ve worked with third-party payment platforms or know your way around C365 products—but if not, you’re eager to learn and grow.

✔️WHAT YOU'LL DO

In this dynamic, commercially-focused role, you’ll:

• Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care

• Generate and convert sales leads through proactive outreach and effective engagement

• Provide accurate product information and tailored recommendations

• Build strong customer relationships to encourage repeat business and loyalty

• Identify and promote upgrade opportunities that enhance safety, independence, and quality of life

• Clearly explain the benefits of upgraded devices and services

• Achieve and exceed individual and team sales targets, KPIs, and revenue objectives

• Spot upselling and cross-selling opportunities in every interaction

• Prepare accurate quotations, process orders, and ensure timely follow-up

• Maintain up-to-date knowledge of products, services, and market trends

• Record all sales activity and customer interactions in our CRM

• Collaborate with colleagues across operations, marketing, and customer service for a seamless journey

• Contribute to continuous improvement by sharing feedback on customer needs and market opportunities

📝YOUR DAY TO DAY WILL INCLUDE

• Engaging with customers to resolve queries and promote solutions

• Negotiating and closing sales that balance customer needs with business goals

• Keeping accurate records of all interactions and agreements

• Monitoring and following up on sales pipelines and upgrade opportunities

• Escalating complex cases when needed

• Staying compliant with policies, regulations, and service standards

• Hitting performance targets across sales, quality, and customer satisfaction

• Handling challenging conversations with empathy and professionalism