Community Life Supervisor - Bridge

Description

Hiring Range: $25.12 - $30.15 hourly, based on qualifications and experience.

BENEFITS AND PERKS:

• Comprehensive health plans include medical, dental and vision benefits.
• Generous vacation, sick time, and holiday pay, plus paid birthday off and ‘refreshment’ day.
• Tuition reimbursement and child adoption benefits.
• Employer paid term life insurance, long-term disability, AD&D.
• Health savings account with generous employer contribution.
• Flexible spending accounts.
• Paid parental and bereavement leave.
• 401(k) with up to 5% company match.
• Please access our highlights of the benefits package we offer here: Denver Rescue Mission Benefits Guide

POSITION SUMMARY

The Community Life Supervisor is responsible for the oversight of day-to-day operation, safety, and guest services of the shelter environment. This role oversees facility safety and cleanliness, check-in processes, administrative support functions, and coordination of program activities and services. The Supervisor ensures a safe, orderly, and welcoming environment for participants, visitors, staff, and volunteers while supporting the Mission’s purpose of serving households experiencing homelessness and housing instability.

This position combines operational oversight of program activities with front-line guest services responsibilities including intake support, communication, record management, and coordination with internal departments. The Supervisor works closely with leadership to ensure program operations run efficiently and participants are supported with dignity and respect.

RESPONSIBILITIES

General

• Responsible for the security and safety of the facility, participants, staff, and visitors during assigned shifts.
• Ensures the facility remains free from drugs, alcohol, weapons, or other hazards that jeopardize the Mission or its guests.
• Handles guest interactions professionally while maintaining a safe environment.
• Responds to emergencies and contacts first responders when necessary.
• Maintains a visible presence throughout the facility during shifts.
• Greets participants, visitors, and donors and ensures all individuals are checked in appropriately.
• Helps maintain an environment where participants feel safe and are encouraged to pursue next steps toward stability.
• Ensures delivery of basic services according to established policies and schedules.
• Coordinates with other departments such as Kitchen, Maintenance, IT, and Operations to support daily operational needs.
• Monitor the cleanliness and maintenance of the facility to established standards. Collaborate with other teams to make corrections as identified.
• Maintains and tracks inventory of supplies used in daily operations.
• Ensures scheduled activities and services occur on time.
• Maintains operational knowledge of facility systems including fire alarms, utilities shut-offs and building systems.
• Inputs maintenance and IT requests when needed.
• Maintains confidentiality when handling guest or organizational information.
• Works with supervisors to ensure proper staffing coverage and scheduling needs.
• Performs additional duties as assigned by supervisors or leadership.

Supervision of Staff

• Assists the Director and Manager with recruiting, interviewing, hiring; Supervises onboarding, training, resolving conflict, payroll, scheduling and time off to provide appropriate coverage, and quarterly reviews for staff on their Community Life Coordinator team.
• Supervises the operations of Community Life Coordinators to meet the needs of the facility during their shift. 

WORK CONDITIONS

• Occasional lifting up to 35 pounds, bending, and climbing stairs.
• Frequent interaction with individuals experiencing homelessness, addiction, mental illness, and other complex challenges.
• Possible exposure to communicable diseases.
• Work is performed in a high-traffic environment with frequent interruptions.

Requirements

MINIMUM QUALIFICATIONS

• Bachelor’s of Arts or comparable degree in Business, Education, Hospitality, or related field. 
• Relevant experience in social services, shelter operations, customer service, or a related field preferred. 
• Relevant experience working with individuals and/or families with children in a programmatic setting preferred.
• A combination of education and experience may be substituted.
• Previous successful people and process management experience preferred.