Director, IT Management- Global Specialty

Dir IT Management - IM06AE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

         

The Director, IT Management leads the technology delivery function supporting Global Specialty. This role is accountable for driving high-quality engineering execution across one or more value streams, with a strong focus on delivering new products, maintaining and enhancing existing applications, and supporting rating and underwriting capabilities.

This leader will partner closely with business, product, and architecture teams to execute against strategic priorities, deliver business outcomes, and ensure technology solutions align with organizational goals. The role requires a hands-on leader who can balance execution, operational stability, and continuous improvement while fostering an engineering-led culture focused on ownership and accountability.

The successful candidate will bring strong experience in scaled agile delivery, application lifecycle management, and stakeholder partnership. They must be able to influence across teams, communicate effectively with senior stakeholders, and lead teams through both transformation and ongoing delivery.  This role follows a hybrid schedule (3 days in-office) in Charlotte, NC. Candidates must be authorized to work in the U.S. without sponsorship.

Key Responsibilities

• Accountable for end-to-end technology delivery across new product development, rating capabilities, and ongoing application maintenance, ensuring quality, stability, and business value.
• Lead execution across assigned value streams, including delivery of new product features, enhancements to rating engines, and sustainment of existing platforms.
• Partner with business leaders, product owners, and architecture to define and prioritize capabilities aligned to business goals and market needs.
• Ensure compliance with all non-functional requirements (NFRs) including security, audit, SOX controls, and disaster recovery.
• Drive improvements in application reliability, performance, and maintainability, ensuring strong operational health of production systems.
• Collaborate on and support initiatives related to digital transformation, cloud adoption, and emerging technologies (including AI/ML where applicable).
• Lead and develop high-performing teams, including engineers, scrum masters, and quality analysts, with a focus on engineering excellence and continuous improvement.
• Manage ongoing delivery and maintenance through Agile practices, ensuring predictable, high-quality outcomes.
• Oversee financial management and resource planning, including cost estimation and efficient allocation of resources.
• Partner effectively with vendors across onshore/offshore delivery models to scale execution and maintain delivery standards.
• Strengthen DevOps, release engineering, and quality engineering practices to improve automation, testing, and deployment efficiency.
• Build strong stakeholder relationships and act as a trusted partner to business and technology leadership.
• Support governance of Agile practices and contribute to continued maturity of delivery processes.
• Monitor industry trends and apply relevant innovations to improve product delivery and operational efficiency.

Skills and Expertise

• 10+ years of experience in technology delivery and engineering leadership within complex environments.
• Proven experience delivering new product capabilities, rating systems, and enterprise application maintenance.
• Strong understanding of software development lifecycle (SDLC) and agile delivery methodologies.
• Ability to balance execution of new initiatives with operational excellence and application support.
• Strong communication and stakeholder management skills, with the ability to influence across teams.
• Experience aligning technology delivery with business strategy, ideally within insurance or financial services.
• Demonstrated leadership in building and developing teams, with a focus on coaching and performance management.
• Experience working with distributed teams and vendor partners.
• Familiarity with cloud platforms, modern engineering practices, and automation.