Senior Product Operations Manager

Ready to innovate and contribute to GEICO's success? If so, read on!

GEICO is looking for a technical, data-driven, and results oriented Senior Product Operations Manager. This role will be responsible for leading and managing large-scale technical portfolio of products partnering with Product Management, Technology, and Design, ensuring proactive engagement across stakeholders and managing ongoing integration points. S/he will be responsible for ongoing proactive communication to deliver on the strategic product roadmap in alignment with the technical strategy streamline initiatives and identify and remove barriers.

The ideal candidate will have proven technical experience in managing large-scale digital transformation initiatives, change management and interdisciplinary collaboration to ensure teams are well-managed, driving iterative delivery and outcomes. This role will be responsible for developing relationships with Associates within a Product Portfolio and Technology for increased efficiency and effective responsiveness. In addition, this role will support the Product Organization to regularly drive alignment, secure resources, and overcome impediments.

Job Responsibilities:

• Develop an integrated program plan in collaboration with Product, Tech, and Business to launch, deliver and continuously improve processes for a portfolio of technology products

• Optimize and drive migration to a common toolset to enable transparency within a portfolio of products

• Facilitate roadmap alignment across products within portfolio and escalate competing priorities with product technology partners

• Support the definition, launch and execution of communication cadences and interaction models across products within portfolio

• OKR development and alignment at the product portfolio level

• Support standardization of data, value, and analytics for product portfolio

• Partner with Product Management, Design and Technology to map outcomes and value creation to 12-18-month strategic portfolio roadmap

• Partner with Product Management, Design and Technology to continuously assess performance of products within the portfolio and identify any areas where cost of product is higher than value generated with recommendations on next steps

• Partner closely with Product, Design, Technology and Finance to monitor product portfolio budget, forecasting and resource planning while finding opportunities for budget efficiencies

• Drive awareness and excitement around priorities and associated outcomes for product portfolio

• Support the implementation of go-to-market strategy associated with product changes or launches within portfolio

• Ensure product portfolio team is leveraging design thinking, systems thinking and agile best practices as part of the product life cycle

• Continuously monitor and report on product management flow within product portfolio inclusive of backlog health, velocity, commitment reliability, and time to market with recommendations for improvement

• Find and support opportunities for process improvement, in partnership with Product, Technology, and Business

• Identify training needs to ensure adoption of defined processes, interaction models, and tools

• Coordinate mentorships and training programs within product portfolio

• Monitor, manage, and continuously improve associate culture and engagement within product portfolio

• Support the product development program rotating Associates across the organization to develop product and design competencies

• Technical background in building highly scalable platforms, products or services and the ability to proactively identify and mitigate risks in product delivery lifecycle.

Basic Qualifications:

• Bachelor's degree or equivalent practical experience

• At least 8 years’ experience leading and managing large-scale digital transformation or technology initiatives to modernize web and mobile applications, APIs, artificial intelligence, and/or conversational platforms

• At least 5 years implementing agile methodologies on software engineering initiatives

Preferred Qualifications:

• Technical product or project management

• Experience using quantitative and qualitative data to inform decisions and drive change

• Attention to detail and ability to adapt to ongoing change

• Familiar with modern product organizations and related transformation

• Proficiency in complex facilitation and dependency management

• Demonstrated experience influencing leadership and setting expectations for large cross-functional initia