Chief Administrative Officer – Ambulatory Operations

The Chief Administrative Officer – Ambulatory Operations (CAO-AO) provides executive leadership and administrative oversight across UI Health Care's ambulatory operations and medical campus. This position is responsible for strategic planning, operational efficiency, financial stewardship, regulatory compliance, and fostering collaboration between clinical and administrative teams to ensure high-quality patient care and services.

Working in partnership with hospital leadership and key institutional stakeholders, the CAO-AO directs the planning, organization, and management of ambulatory services across the UI Health Care clinical enterprise. This role ensures seamless integration with functions such as finance, strategic planning, human resources, information systems, legal services, quality management, public policy, strategic marketing, and philanthropy. The CAO-AO collaborates closely with senior leadership, faculty, and external partners to drive institutional goals, optimize operational performance, and enhance patient access and experience.

Position Responsibilities:

Human Resources Management

• Assess and prioritize staffing needs across hospital departments in alignment with organizational goals and patient care demands.

• Provide input into the organizational HR strategy, workforce planning, and talent management initiatives.

• Collaborate with HR leaders to ensure recruitment, retention, and professional development align with institutional objectives.

• Support leadership development and employee engagement strategies to enhance workplace culture and performance.

• Build and lead a high-performing team, fostering a culture of excellence and accountability.

• Promote an ethical and transparent environment to ensure compliance with The Joint Commission, state, and federal regulations.

Financial and Data Management and Analysis

• Partner with senior leadership and department directors to develop, implement, and oversee operational and capital budgets.

• Manage budget priorities, resource allocation, and financial forecasting to optimize cost-effectiveness and efficiency.

• Monitor financial performance, identify budgetary challenges, and develop solutions to address financial sustainability.

• Initiate and approve programs and strategies to enhance revenue and financial performance.

• Oversee financial operations of hospital departments and ensure alignment with institutional financial objectives.

• Coordinate the integration and monitoring of the overall budget, ensuring optimal use of resources.

• Ensure the productivity of the revenue cycle, providing guidance on coding, charge capture, and hospital billing practices.

Operations, Standards of Care, Regulatory Compliance, Quality, and Patient Satisfaction

• Ensure operational consistency across all hospital departments and clinical service areas.

• Provide strategic consultation and guidance to departments on meeting quality, productivity, and patient satisfaction benchmarks.

• Monitor and analyze key outcome metrics to drive continuous improvement in service delivery.

• Ensure compliance with regulatory requirements, accreditation standards, and institutional policies.

• Optimize operational workflows and hospital-wide processes to improve effi