Head of SAS Managed Cloud Services – Americas

Head of SAS Managed Cloud Services (Americas) - Hybrid | Cary, North Carolina 

 

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About the job

SAS Managed Cloud Services (MCS) provides hosting services for SAS products in a private cloud (Azure, AWS or GCP) with dedicated expert service and support.  Customers chose MCS for our proven expertise, exceptional performance, platform flexibility, 24x7x365 support and cost effectiveness.  Today MCS is one of the fastest growing revneue streams at SAS.

 

SAS Cloud Managed Services is one of the fastest-growing products at SAS and a critical component of the company’s long-term growth strategy. As the Head of Managed Cloud Services – Americas, you will not only lead one of the most complex and high-value regions but also shape the future of the global service. Your leadership will directly impact customer outcomes, revenue growth, operational maturity, and SAS’s ability to scale its cloud business worldwide.

 

As the Head of SAS Managed Cloud Services – Americas, you will be responsible for the Americas business.  This includes end-to-end accountability for service delivery, customer experience, compliance, operational execution, customer escalations, P&L and much more. 

 

The Americas region includes U.S., Canada and Latin America.  This geography is a large, diverse, and strategically important region for SAS. It includes customers with unique contractual and regulatory requirements (such as FedRAMP in the U.S.) and high-growth sub-markets in Canada and Latin America.  

 

Beyond regional leadership, you will serve as a key member of the global MCS leadership team—helping to drive service innovation, define future offerings, and ensure that SAS Managed Cloud Services continues to be a profitable, differentiated, and scalable business line supporting SAS’s long-term growth strategy, including IPO readiness.

 

As Head of SAS Managed Cloud Services – Americas, you will:

• Lead with full accountability for the Americas portfolio. Own delivery of Managed Cloud Services across U.S., Canada, and Latin America, ensuring consistency, compliance, and operational excellence while managing the nuances of regional regulations and customer expectations.
• Shape the Americas (US, Canada and LATAM) operating model. Directly lead the regional delivery teams—including Cloud Service Delivery Managers (CSDMs), Cloud Tech Leads (CTLs), and SAS Admins—ensuring high-quality service execution and customer satisfaction.
• Partner with Sr Leadership across Customer Success, Professional Services, R & D, Technical Support, Marketing and Finance to help drive an aligned and cohesive set of services across SAS’ largest market.
• Serve as the senior escalation point for the region. Act as the accountable leader for all incidents, problems, changes, and requests impacting Americas customers, ensuring fast and transparent resolution of major issues.
• Drive business growth. Partner with Sales, Customer Success, and Professional Services teams to position SMCS as a competitive differentiator, supporting pre-sales, customer onboarding, renewals, and expansions in the Americas.
• Ensure compliance and security. Maintain oversight of FedRAMP-restricted environments, Latin American data residency requirements, and Canadian regulatory controls. Guarantee adherence to audit, contractual, and security obligations across all managed services.
• Drive innovation and modernization throughout the region and share those learnings globally.  This is especially true in areas of AIOps, automation, cloud-native services and other emerging technologies and operating models.  The goal of this innovation is to improve agility, scalability and cost efficiency with the aspiration and mandate to achieve zero touch deployment and operations in the future.
• Influence the global offer. Work with peers across EMEA, AP, and the Global Operations Head to define strategy, mature processes, and continuously improve SMCS. Bring Americas market insights to shape global capabilities, governance, and future service offerings.
• Deliver exceptional outcomes. Champion KPIs for efficiency, velocity, and quality of service delivery. Track SLA/OLA adherence, reduce incident recurrence, and drive continuous improvement initiatives that enhance profitability and customer sa