Referrals Specialist

Description

 We are seeking a Referrals Specialist to join our primary care medical team in Jamestown, NY. While this role is expected to be primarily remote, the initial training period will require daily on-site attendance at our office in Jamestown NY for up to several months and occasional on-site attendance as needed on an ongoing basis. 

Our Company Values:

We strongly believe in the value of family and strive to provide work / life balance for all of our employees. While our departments vary, the importance of each does not, which is why we all follow the same values across our company --Dependable -- Patient Centered -- Initiative -- Team Player  -- Adaptable

What We Offer:

· Medical, Vision, and Dental Insurance. 

· Employer-paid Basic Life Insurance 

· 401k with employer match and investment advisor services

· Generous time off -- vacation, personal, and sick time. 

· 8 Paid Holidays 

· An Appealing Work-Life Balance - no nights or weekends

Job Title: Referrals Specialist 

Reports To: Administration Manager

Department: Clerical 

Supervises: N/A

Location: Hybrid  

Travel Required: N/A

Position Type: Full-time, Non-exempt  

Pay Information: $15 - $19 per hour

SUMMARY:

Referral Specialists support providers and clinical staff to make the administrative aspects of clinical referrals and test authorizations for different services more effective. They also collect information from health plans, and other ancillary personnel to ensure that the patient’s needs are met.

ROLE AND RESPONSIBILITIES:

• Obtain referrals and schedule appointments with specialists as part of the team effort for individual patient care
• Schedule appointments for ancillary services such as Diagnostic Imaging, Outpatient testing and procedures
• Enter and update the patient Electronic Medical Records with referral and test authorization information
• Coordinate authorization for ancillary services by working with insurance companies
• Track responses from specialist providers, insurance authorization companies and follow up as needed
• Respond to inquiries regarding referrals, test authorizations and related questions in a timely and professional manner
• Coordinate necessary electronic records for patients and forward to specialist and/or ancillary providers for referrals and test authorizations
• Notify patients of necessary appointment details related to specialist appointments and test authorizations according to office policy
• Provide periodic updates to System Administrator for specialists who are retiring or new to our provider community
• Provide pertinent information to providers if patient no shows specialist appointments
• Provide back up for other departments as needed
• Any additional duties as assigned by management 

Requirements

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Six months to a year of experience in a similar role preferred 
• High School Diploma or GED required

PREFERRED SKILLS:

• Excellent verbal and written communication skills
• Strong attention to detail, organizational skills, and ability to prioritize and meet deadlines
• Strong analytical and problem-solving skills
• Proficient in Microsoft Suite

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

The physical requirements and working environment are typical of most medical office settings. Employees are frequently required to sit for long periods of time, stand, walk, balance, hear, talk, reach, and use their hands. Employees may occasionally be required to bend, stoop, kneel, crouch, climb (stepstool) and stretch. Physical effort requires some lifting usually not in excess of 15 pounds. The office work environment is indoors and free from dust, smoke, moisture, and excessive noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. 

If you meet the requirements and are interested in this opportunity, please submit your application today. We look forward to hearing from you!