MOTORIST SERVICES SPECIALIST - 76002614

Requisition No: 845601 

Agency: Highway Safety and Motor Vehicle

Working Title: MOTORIST SERVICES SPECIALIST - 76002614

 Pay Plan: Career Service

Position Number: 76002614 

Salary:  $33,760.08 Annually 

Posting Closing Date: 02/05/2025 

Total Compensation Estimator Tool

Divison of Motorist Services 

Bureau of Motorist Compliance 

 

Career Service (CS) Opportunity

 

* Open Competitive Advertisement *

 

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position

 

Contact Person: Kierra Simmons, (850) 617-2468

 

The Organization

The Florida Department of Highway Safety and Motor Vehicles (DHSMV) provides highway safety and security through excellence in service, education and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

 

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

 

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers. 

 

 

Duties and Responsibilities 

This position reports to the HSMV Section Supervisor of Imaging & Correspondence and is responsible for providing operational support to the Medical Review Section. This position is authorized to review, and screen initial reports and complaints received by the department regarding licensed drivers or applicants who may be unsafe to drive due to a medical condition and make an independent determination on the course of action ensuring all applicable rules, regulations, and policies have been applied. Also, this position is authorized to mail follow-up medical reports to customers as required by the Medical Advisory Board. As well as, is responsible for researching and investigating complex driver issues by consulting with other persons, agencies facilities, and organizations, as well as internal agency employees to resolve difficult cases and issues. Also, this position is responsible for maintaining and compiling statistical data and reports for the Medical Section. Furthermore, this position is responsible for administrative functions for the Medical Review Section including inventory control, and records retention.

 

Knowledge, Skills, and Abilities

• Skill in using a personal computer to include Microsoft Office products.
• Skill in using Medical Expert, DL Maintenance and Motorist Maintenance.
• Ability to communicate effectively verbally and in writing.
• Knowledge of principles and processes for providing customer service.
• Ability to find information and identify essential information.
• Ability to listen and ask questions when appropriate.
• Ability to utilize problem solving techniques.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of Driver License and Motor Vehicles laws, policies and procedures.
• Ability to maintain confidential information.