Head of Digital Operations & Engineering - Service NAM

The Opportunity
You will oversee digital operations and engineering activities across North America within the services organization, guiding the execution of digital offerings, engineering processes, and technology delivery. The role focuses on establishing stable, secure, and scalable operations while advancing engineering practices and digital capabilities. You will address operational challenges related to reliability, speed-to-market, and consistency by defining processes, setting priorities, and aligning technical strategy with business needs. Working across engineering, manufacturing, supply chain, and quality, you will help simplify workflows and improve coordination. The position also involves acting as a senior operational interface for customers and internal stakeholders, supporting resolution of technical issues and strengthening service delivery performance. Your work contributes to maintaining dependable systems and advancing digital innovation that supports resilient power infrastructure.

How You’ll Make an Impact

• Establish and execute operational vision, processes, and standards for engineering teams to improve predictability, delivery speed, and reliability
• Set priorities, performance goals, and accountability for service delivery and operational outcomes
• Build and scale an operational model while supporting hands-on execution as required
• Serve as a senior escalation point for digital execution and engineering issues and oversee risk management and corrective actions
• Define roadmaps for engineering and digital execution across enterprise platforms, manufacturing systems, and product ecosystems
• Lead multi-disciplinary engineering teams to deliver digital solutions aligned with organizational needs
• Partner with regional, operational, and business stakeholders to align digital and engineering capabilities with strategic goals and connect processes across functions
• Build and develop teams through recruitment, mentoring, and fostering collaboration and continuous improvement
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Bachelor’s degree in engineering, operations, or related technical field
• 15+ years of experience in digital engineering, IT operations, or platform leadership
• At least 5 years of experience managing cross-functional teams
• Experience with digital services and exposure to critical infrastructure or data center operations preferred
• Experience building or scaling operational organizations in a global environment
• Communication, collaboration, and stakeholder-management skills

More About Us
You gain exposure to cross-functional collaboration and opportunities to shape digital and engineering practices across a regional services organization.

• Work on innovative energy technologies
• Collaborate with experienced professionals across engineering and operations
• Access learning and development opportunities
• Receive health and retirement benefits
• Benefit from paid leave and flexibility