Principal Solutions Delivery Analyst

Job Title: Principal Solutions Delivery Analyst

Department: Product Delivery

About the Role: 

The Principal Solutions Delivery Analyst is a senior technical expert responsible for leading the design, delivery, and successful implementation of complex data solutions for healthcare and social care customers. This role combines deep hands-on data analysis skills with customer-facing leadership. You will guide clients and third-party partners through technical discovery, claims and eligibility data interpretation, and solution implementation, ensuring high-quality outcomes across large-scale, multi-stakeholder environments. This position is ideal for someone who excels at translating complex data structures into actionable requirements, navigating ambiguity, and serving as the technical authority in customer and cross-functional engagements.

What You'll Do:

• Lead customer-facing meetings to gather requirements, review data structures, and guide solution design.
• Serve as the primary technical liaison with external partners such as payers, data vendors, and other third parties.
• Investigate and resolve complex data inquiries by analyzing information across multiple databases to answer customer questions, identify potential defects, and determine appropriate next steps or root-cause solutions.
• Translate complex healthcare and social care data concepts into clear, actionable insights for customers with varying technical backgrounds.
• Analyze row-level flat-file datasets, including claims (837 or proprietary formats), eligibility files (834), member rosters, provider rosters, and social care data extracts.
• Define detailed data requirements, mapping documents, validation rules, and transformation logic.
• Identify data quality issues, structural variances, and integration gaps; develop recommendations to ensure accuracy and reliability.
• Architect scalable data integration and transformation solutions that align customer needs with internal technical capabilities.
• Provide technical leadership across delivery teams, ensuring consistent execution of best practices and methodologies.
• Support onboarding, testing, and deployment activities, including validation of file formats, mapping logic, and key outputs.
• Lead resolution of complex data challenges and escalations requiring deep subject-matter expertise.
• Partner with engineering, data, product, QA, and customer success teams to ensure solutions meet functional and technical expectations.
• Influence roadmap priorities by identifying customer trends, data challenges, and opportunities for product enhancement.
• Contribute to internal documentation, process improvements, and knowledge-sharing initiatives.
• Mentor analysts, providing guidance on data analysis techniques, customer engagement approaches, and solution strategies.
• Help establish standards and frameworks for data requirements, validation, and delivery across the organization.

You’re a great fit for this role if:

• 8–10+ years of experience in data analysis, data integration, solution delivery, or technical consulting within healthcare, social care, or related domains.
• Extensive hands-on experience with healthcare file formats, including:
  • Claims (837 professional, institutional, dental, pharmacy, and proprietary formats)
  • Eligibility files (834 or similar flat-file structures)
  • Member and provider rosters
  • Encounters and utilization data
• Strong understanding of social care data, service taxonomies, and cross-sector workflows.
• Advanced SQL skills (Postgres, Snowflake, or equivalent).
• Proven ability to lead customer meetings and engage with technical and non-technical stakeholders.
• Experience working directly with third parties to resolve data structure, format, or integration issues.
• Demonstrated ability to design and deliver complex, multi-source data solutions.

Preferred:

• Familiarity with coding standards such as ICD, CPT, and HCPCS.
• Experience with value-based care, population health analytics, or outcomes measurement

Our Mission:

Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and heal