Cremator Service Technician

POSITION SUMMARY

Travel the Country!  Fast paced changing environment!  Advancement Opportunities!  

The Cremator Service Technician provides on-site corrective/preventative maintenance, product installation, and operational training for Cremation equipment.  The Cremator Service Technician will be responsible for the removal and replacement of refractory insulation, pouring new concrete floors, replacing mechanical components, and testing electrical connections.  This position will support the sales of Maintenance Contracts, New Products, Spare Parts, and Consumable items.  The Cremator Service Technician will work independently and with other Technicians as needed for the required job.  Suitable Applicants must have a Valid Driver's License.

JOB RESPONSIBILITIES

• Assists with the installation of systems including custom applications.
• Removal of damaged refractory material and concrete.
• Replacement of damaged refractory material and concrete.
• Provides technical assistance, via phone and email, to help troubleshoot and repair equipment, coordinates problem resolution with product services, engineering, customer service and other personnel. 
• Tests and verifies electrical motors, sensors, control circuits, power circuits, and other items required to verify proper electrical wiring installation for control panels and their associated devices/motors.
• Verify mechanical and pneumatic components are properly installed.
• Recommends repairs, replacements and other solutions.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including customers, distributors and team members. 
• Maintains equipment inventory, tool kits, repair parts and company vehicle. 
• Provides service support for sales during sales calls and provides support for new products, working with product management and sales. 
• Submits reports and documentation and maintains necessary system information for job tracking.
• Completes system information in a timely manner to ensure accurate and timely billing.
• Promotes sales of maintenance agreements, new products, spare parts and consumables. 
• Arranges for transportation, lodging, and meals during trips.
• Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

• Associates degree and/or certification/apprenticeship in technical, mechanical, electrical technology or engineering, computer science or related field
• 4+ years of previous experience; or equivalent combination of education and experience
• Routine travel either locally, nationally, and/or internationally may be required
• Basic degree of proficiency in MS Office Suite, Outlook & Internet applications
• Basic analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
• Basic understanding and application of mathematical concepts
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment
• Ability to work with and influence peers and management
• Self-motivated with critical attention to detail, deadlines and reporting
• Ability to read and understand electrical drawing schematics
• Valid Driver’s License
• Understanding of electrical principles
• Understanding of motor control
• Possess a mechanical aptitude; ability to use a large variety of hand tools and basic knowledge of power tools, forklifts, welding equipment, and cutting torch
• Ability to work overtime as necessary 
   

PHYSICAL ASPECTS / WORK ENVIRONMENT

• Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk, hear and see.  
• Regularly lift and/or move up to 50 pounds, and occasionally up to 100 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Regularly/Occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold & heat, risk of electrical shock, and toxic or caustic chemicals.
• The noise level in the work environment may be high.

*Reasonable accommodations may be made to enable individuals to perform the essential functions.
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The Matthews Environmental