Windows Client Support Engineer

About Atos Group

 

Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.

 

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

About Eviden

 

Eviden is the Atos Group brand for hardware and software products with c. € 1 billion in revenue, operating in 36 countries and comprising four business units: advanced computing, cybersecurity products, mission-critical systems and vision AI. As a next-generation technology leader, Eviden offers a unique combination of hardware and software technologies for businesses, public sector and defense organizations and research institutions, helping them to create value out of their data. Bringing together more than 4,500 world-class talents and holding more than 2,100 patents, Eviden provides a strong portfolio of innovative and eco-efficient solutions in AI, computing, security, data and applications.

 

 

Windows Client Support Engineer (German speaking)

 

You will operate and enhance a large enterprise Windows client environment, covering endpoint security, software distribution, patching, troubleshooting, and lifecycle operations. The role spans incident/request handling, server onboarding via IT Shop workflows, vulnerability remediation, and quality assurance—while collaborating closely with service desk and platform teams. Strong German is mandatory for direct end user support, documentation, and stakeholder communication. 
 
Key Responsibilities & Tasks
 
•    Ensure endpoint security and data protection by managing security settings, resolving client side protection issues, and supporting encryption and access safeguard mechanisms.
•    Maintain client networking and connectivity, including diagnosing and resolving issues that affect access to corporate resources or internet availability.
•    Oversee software distribution, updates, and troubleshooting for enterprise applications, ensuring smooth deployment and error free operation across client devices.
•    Execute the full client lifecycle management, including provisioning, configuration adjustments, system integrity checks, and device readiness for end users.
•    Manage access rights and remote-control capabilities, ensuring proper authorization and troubleshooting of access-related incidents.
•    Support server provisioning and virtualization workflows, including onboarding new systems, managing configuration requirements, and coordinating infrastructure-related requests.
•    Perform patch and update management for operating systems, applications, and browsers within defined maintenance windows and quality standards.
•    Handle ticketing, incident management, and workflow coordination, ensuring accurate triage, documentation, communication, and resolution within enterprise support processes.
•    Contribute to quality assurance, system compliance, and vulnerability remediation by evaluating findings, executing corrective measures, and ensuring system health and security.
•    Provide end-user support and communication, including remote or phone-based assistance, guiding users through technical issues, and ensuring a positive service experience.
•    Create new software packages for software distribution, including using Windows PowerShell.
 
 
Required Skills & Experience:
 
•    Enterprise Windows Client Administration – solid experience managing Wind