Sr Programmer Analyst (Salesforce)

Requisition ID:  35006  

 

At Terumo Blood and Cell Technologies, our 8,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.

 

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.

 

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.

Senior Programmer Analyst - Salesforce ServiceMax Administrator - Developer

 

JOB SUMMARY

This position provides analysis and functional/technical skills in an existing and emerging Salesforce environment.  Candidate will work within the Salesforce and ServiceMax development team.  Performs a broad range of tasks which include research, analysis, design, configuration, coding, testing, maintenance, support, training, and implementation of information technology solutions in the Salesforce platform. 

This position will primarily focus on work within the Experience Cloud ecosystem, including development and optimization of our external-facing portals. The role will also support Agentforce initiatives through the deployment of new virtual agents designed to improve overall customer experience.

 

ESSENTIAL DUTIES

• Ability to design, develop and configure Salesforce Sales Cloud, Service Cloud, Experience Cloud and Agentforce along with ServiceMax to help advance the overall product capability and feature set to meet the needs of a global user base.
• Ensures all development – Apex, LWC, flows, integrations, and configuration – follows Salesforce best practices, including governor-limits awareness, naming conventions, flow design standards, and maintainable architecture patterns.
• Implements complex development tasks, including Apex classes, triggers, LWC/Aura components, API integrations, and data model design.
• Ensures code quality through unit testing, automated testing strategies, peer reviews, and adherence to development standards.
• Supports release management processes, including version control and deployment strategies.
• Takes initiative to understand customers and their environment.  Dedicated to quality client service and proactive and responsive to client needs.
• Leads requirements-gathering sessions with product owners, business stakeholders and end users to understand needs, pain points and desired outcomes.
• Translates business requirements into clear functional and technical specifications, user stories and acceptance criteria.
• Applies highly professional business and/or technical knowledge when working with customers, other IT groups, and vendors.
• Demonstrates ownership and personal accountability for areas of responsibility, proactively identifying issues and driving solutions.
• Conducts research and evaluates emerging Salesforce technologies, including AI-driven features and Agentforce capabilities.
• Requires ability to work with team members to deliver on time and on budget committed results to customers.
• Continuously expands knowledge of Salesforce, Agentforce, ServiceMax, and related technologies through self-directed learning and certifications.

 

 

OTHER DUTIES AND RESPONSIBILITIES

• Shares responsibility with team members for 24-hour on-call problem resolution.

 

MINIMUM QUALIFICATION REQUIREMENTS

 

Education

Bachelor’s degree in Computer Science or, equivalent of education and experience, sufficient to successfully perform the essential functions of the job may be considered.

 

Experience

Min