Travel Service Associate

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

 

Exempt/Non Exempt:

 

Hourly

Job Description:

 

Reports to (job title):

Supv, Travel Support Svcs

                                               

I.  Position Description

Primary Duties and Responsibilities (details of the basic job functions):

Processes a variety of documents relating to travel accounts and quality control all travel bookings.Duties may include:

Data Gathering

• Gathers appropriate data and reviews to ensure accuracy and completeness.
• Corresponds and responds to inquiries from travel sales agents, and others regarding booking inquiries and cancellations,
• Obtain and verify payments, commissions, and other types of information.
• Investigating and resolving sometimes complex processing problems
• Calculates sales commissions.
• Researches and adjusts account balances when misapplication/overpayment of monies occurs.
• In accordance with corporate guidelines and procedures, initiates correspondence with agents/members to clarify or obtain missing information, investigate discrepancies, etc.

Data processing and QC

• Processes a variety of documents relating to travel accounts
• Quality control all travel bookings. 
• Correct balances and payment records.
• Enters transactions and balances cash entries to input changes into systems as necessary
• Prepare on-line Cruise & Tour Documents as necessary
• Maintains various records on customer accounts, analyzes data and prepares reports as required.
• Maintains electronic/computer and manual procedures for actions according to established procedures and assists in investigative reports.

Performs other duties as assigned

Supervisory Responsibilities (briefly describe, if applicable, or indicate None):

none

II. Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

• High School Diploma or equivalent

Experience:

• Processing transactions and posting to appropriate accounts
• Investigating and resolving sometimes complex processing problems
• Performing data entry duties and accurately maintaining a 6,000 keystroke per hour data entry rate

Knowledge and Skills:

• Processing transactions and tasks to appropriate accounts
• Investigating and resolving sometimes complex processing problems
• Performing mathematical calculations to include addition, subtraction, multiplication, division, and percentages
• Performing data entry duties and accurately maintaining a 6,000 keystroke per hour data entry rate
• Willingness to rotate within area as needed to perform various processing functions and/or to complete training.
• Communicate effectively with others in a work environment and with the public

III. Preferred Qualifications

• Ability to perform monetary transactions (e.g., key entering data into cash terminal, adjusting account balances, etc.)
• Knowledge of basic travel terminology
• Ability to make discretionary decisions based on existing information.

IV. Work Environment

Works in a temperature-controlled office environment. May work in remote/virtual environment. Willingness and ability to work extended or irregular hours, holidays and/or weekends.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself o