Lead Application Analyst (Hybrid)

Overview

At Houston Methodist, the Lead Application Analyst is responsible for expert level support and configuration of assigned applications, leading the implementation efforts around new solutions and upgrades with designated team and serving as the primary point of contact for resolving questions and issues of team, distributing work assignments. The position entails assisting, training and supporting junior analysts with the operation and administration of systems. The Lead Application Analyst position works with customers at all levels in the organization to enhance their understanding of available tools to enhance operational efficiencies. This position manages customer expectations and deliverables and responsibilities may include creating custom solutions or advanced configuration options to solve operational or workflow issues. The Lead Application Analyst position manages troubleshooting of issues and problems within related IT applications and manages applications and related services and contributes to the successful mission of the department. This position applies skills in line with Houston Methodist values and goals, to assure the efficient, effective and consistent delivery of high-quality IT services.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Initiates and maintains positive relationships with key customers and co-workers. Supports and evaluates change management efforts on assigned solutions.

• Participates in interviewing process for hiring potential team members. Provides input into team members' annual evaluations. Assists in the development and execution of team building exercises.

• Serves as role model and mentor. Assists, trains and supports team members.

SERVICE ESSENTIAL FUNCTIONS

• Effectively communicates with customers, providing proactive updates and alerts to potential issues, major system outages, disaster management and change control. Develops clear messaging to customers and management on plans for issue resolution, status updates and their effect on the department to customers.

• Directs deliverables and distributes work assignments.

• Manages large scale projects. Proactively coordinates regular status sessions.

• Partners with customers and team members to coordinate discovery, planning, or follow up sessions. Translate business requirements into viable solutions, Identifies potential benefits, and re-engineers workflow/processes to achieve anticipated benefits.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Implements and supports large, complex applications with technical experience in systems analysis, design, building, testing, and implementation.

• Performs high level administration of applications and ensures quality delivery of application availability by directing work product of team members. Evaluates effectiveness of work product.

• Participates in setting, monitoring, and meeting Service Level Agreements (SLAs) with key customers. Monitors and evaluates project outcomes.