Customer Consultant - Inbound

 

Peoples Gas, a subsidiary of WEC Energy Group, is seeking a Customer Consultant in our Chicago, Illinois location. The hourly rate starts at $23.65, and additional differential pay for bilingual (Spanish) candidates who pass the bilingual assessment. Our bilingual positions start at $25.15 an hour.

 

 

This position will start as an In Office position, and may transition to remote work option after successful completion of several months of training and meeting performance goals.

 

 

Tentative Start Date: 12/02/2024

 

What We Offer

• Competitive pay starting at $23.65 per hour
• Benefits including medical and prescription, dental, vision, retirement and more

Job Responsibilities

 

WEC Energy Group is seeking a highly motivated and customer-focused individual to join our dynamic customer service team. As a Customer Consultant, you will play a crucial role in providing exceptional support and assistance to our valued customers.

 

• Resolve customer contacts involving billing, payments, service offerings and service orders
• Receive and report emergencies and outages to service departments
• Maintain a positive and helpful attitude throughout all interactions

 

Successful applicants must possess customer service experience. Computer experience is required.

 

Our hours of operations are Monday – Friday 7:00am-7:00pm and Saturday from 7:00 am- 3:00 pm. Shift selections are offered based on seniority and it is typical for new hires to work an afternoon/evening shift during their first round of shift selections after completion of training. 

Minimum Experience Required

 

• 1+ years Customer Service Experience

Preferred Experience

 

• Proficient at understanding verbal and written Spanish language
• High School Diploma, HSED, or GED

 

End Date: 10/07/2024

 

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

Learn more at Careers

WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.

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