Senior Manager Design, Research & Content

Back Market is the world’s leading refurbished electronics marketplace with a team of 700 people, powering operations in 17 countries (and counting!).
Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.
Be part of an exciting and growing international adventure that will change the way the world consumes tech.
About the role:
The Product Design, Research & Content (PDRC) team, part of the Product org at Back Market, is a distributed team of ~30 people located in our offices in New York, Europe and Tokyo as well as fully remote, ensuring a richly diverse mindset in our approach and deliverables and a passion to build interfaces with the user as our focus.
As a Senior Manager or Head of Product Design, Research & Content (PDRC), you’ll be responsible for the growth and maturity of the design, research and content functions across two tribes:- The Care Tribe (creating a best-in-class post-purchase / resolution experience for our customers)- The Seller Tribe (building a seamless ecosystem and tool for our sellers). 
With your peers and stakeholders you’ll co-own the vision, translate inspiration into action, and fly the flag for our faculty. With your direct reports (currently 5 with further growth in 2024) you’ll enable the best work to be done by building the best environment, challenging the status quo, and evangelizing opportunities. Across the board, you’re an empathetic leader that’s brimming with positive passion, purpose and proactivity that always lands well. 
You will also form part of the PDRC leadership team (managed by the Director of Design) together with other managers and experts for our Design, Research & Content disciplines.
Our mission is to craft, serve, and maintain the best team that is passionate about building unique experiences collaboratively but also to find space to chart new opportunities for Back Market.

YOUR MISSION (IF YOU ACCEPT IT): 🏅

• Building the best-in-class Design, Research & Content team within the Care and Seller tribes
• Communicating and advocating for the business value of Design, Research & Content within your tribes
• Setting the tone for constructive collaboration and help create the best environment, with your x-functional leadership team (we call it a trifecta), to deliver a kick ass product (product strategy, roadmap prioritization, user centricity advocacy)
• Teaching relevant tools and methods to upskill and grow your team and iteration on operational standards enabling the highest quality bar
• Taking full Design, Research & Content ownership within your product area(s), demonstrating accountability for every last detail every step of the way, to sharing and learning from how you and your team contributed
• Helping to drive cross team initiatives that elevate our maturity and mindset in a connected way

YOU ARE IN THE RIGHT PLACE IF: ⭐

• You are comfortable in communicating professionally in English as we are an international team
• You have experience supporting, managing and growing x-functional (designers, researchers and content designers) teams, you may only have deep expertise in one of these disciplines but you can converse / evangelize across all
• You love building strong positive relationships, high performing teams and products that challenge the status quo
• You can bring clarity to unclear situations, and enjoy making an impact in fluid environments
• You can zoom out to see the bigger picture but also understand the devil is in the details
• You can demonstrate strong track record in working with peers and stakeholders, you bring positive energy and can drive excitement around your team’s purpose
• You’re an excellent communicator - you know how to establish buy-in and drive strong delivery
• You have strong hypotheses about our impact area but are inherently curious. You challenge the status quo responsibility but can always find the middle ground, you know how to engender these traits in your team
• You demonstrate strong emotional intelligence. You’re humble, caring, fun and empathetic. You get the best out of those that you work with and build robust growth paths to enable future leaders

WHY SHOULD YOU JOIN US ? ✌🏼
- A meaningful job: you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!- A