Customer Success Intern (Fluent in Italian, Spanish, or Portuguese) (Position in Utrecht, Netherlands)

<p><strong>About KnowBe4</strong></p> <p>Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.</p> <p>Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.</p><p></p> <strong><em>Please submit your resume in English.</em></strong>   <strong>To learn more about our team and office culture in the Netherlands, visit the following links.</strong> <br/><strong>Careers Page:</strong> <a href="https://www.knowbe4.com/careers/locations/utrecht" target="_blank">https://www.knowbe4.com/careers/locations/utrecht</a><br/><strong>Glassdoor: </strong><a href="https://www.glassdoor.com/Location/KnowBe4-Utrecht-Location-EI_IE969384.0,7_IL.8,15_IC3045310.htm" target="_blank">https://www.glassdoor.com/Location/KnowBe4-Utrecht-Location-EI_IE969384.0,7_IL.8,15_IC3045310.htm</a><br/><strong>LinkedIn</strong>: <a href="https://www.linkedin.com/company/knowbe4/life/netherlands/" target="_blank">https://www.linkedin.com/company/knowbe4/life/netherlands/</a>   <strong>Dates of Program: </strong>June 1 - August 28, 2026 (13 weeks)   <strong>Application Dates:</strong> You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience.  <p>The Customer Success Intern will support the Customer Success team in delivering a great customer experience and helping customers adopt and realize value from KnowBe4’s security awareness training and phishing simulation platform. This 3-month internship is designed for someone who’s eager to learn consultative customer engagement, onboarding best practices, and customer health/adoption management in a fast-paced SaaS environment. You’ll work alongside Customer Success Managers (CSMs), Renewal Specialists, and cross-functional partners (e.g., Support, Account Management) to assist with onboarding activities, customer communications, reporting, and internal process improvement.</p> <p><strong>Responsibilities:</strong></p> <ul> <li><strong>Support customer onboarding activities</strong> by helping track tasks and milestones (e.g., account configuration checklists, training setup steps, campaign launch preparation).</li> <li><strong>Assist in customer communications</strong> (email, calls, video) such as meeting follow-ups, onboarding reminders, and resource sharing—always with guidance and review from the team.</li> <li><strong>Help customers get started with best practices</strong> by compiling and sharing approved KnowBe4 resources (templates, guides, recommended rollout steps).</li> <li><strong>Leverage KnowBe4 assessments and reporting</strong> to support adoption insights (e.g., identifying participation rates, phishing outcomes, training completion trends).</li> <li><strong>Monitor customer usage and health indicators</strong> by updating internal trackers/dashboards and escalating risks or blockers to the assigned CSM.</li> <li><strong>Coordinate with Technical Support</strong> by gathering context, documenting issues clearly, and helping follow up on customer requests.</li> <li><strong>Contribute to customer reviews</strong> by preparing data summaries for periodic check-ins or business reviews (e.g., usage highlights, outcomes achieved, next-step recommendations).</li> <li><strong>Support renewal readiness</strong> by helping maintain accurate customer records, renewal dates, and engagement history; assist Renewal Specialists with administrative tasks.</li> <li><strong>Maintain CRM hygiene</strong> by updating contact details, notes, activities, and customer status in Salesforce (or the company CRM).</li> </ul> <p><strong>Minimum Qualifications:</strong></p> <ul> <li>Currently pursuing or recently completed a diploma/degree in Business, Communications, Information Systems, Cybersecurity, or a related field</li> <li>Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs)</li> <li>Familiarity with email and collaboration tools (Gmail, Google Workspace)</li> <li>IT experience/exposure is a plus</li> <li>Strong v