Senior People Tech & Services Analyst (ServiceNow HRSD)

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

HR is embarking on a journey to transform the employee experience. We have an amazing opportunity for a driven ServiceNow HR Service Delivery (HRSD) Product Owner to join the People Technology and Services team! The Product Owner will play a critical role in creating a vision and defining requirements for the platform. In this role, you will serve as a strong thought partner to the HR Operations and HR Center of Excellence teams to provide global process excellence and technology solutions.

Responsibilities:

• Partner closely with HR to develop the ServiceNow HRSD product vision and strategy; responsible for managing the product roadmap to ensure the technical and business priorities are fully aligned.
• Manage projects and enhancement backlog; regularly prioritize projects and enhancements based on business needs; collaborate with internal partners to ensure optimal design and delivery of solutions.
• Collaborate with IT and HR on implementations and release management; understand status, risks and dependencies, and provide recommendations on new functionalities. Recommend the nature and scope of present and future features by reviewing specifications and requirements with customers.
• Lead system implementation projects. Responsibilities include leading discovery meetings, creating user stories and workflow diagrams, gathering and documenting requirements, configurations, leading prototype review sessions, testing, deployment and training; provide recommendations on post launch support model. Act as Business Analyst to translate business requirements to system requirements.
• Define and obtain customer agreement for product definition and delivery approach.
• Derive insight from data and using it to transform business and/or operations.
• Create system documentation and SOP/Quick Reference Guide for training.
• Perform vendor management activities including contract management and critical issues; where appropriate, coordinate vendor activities to ensure project success.
• Initiate and maintain issues logs, taking responsibility for identifying and coordinating resolution of all technical and business issues. Manage and resolve production issues.
• Coordinate project activities as appropriate; ensure deliverables are completed on time and within budget. Guide and monitor work performance.
• Effectively communicate with team members, partners, senior management, and contacts. Communicate project status to identified partners through routine status reports and meetings.

​Qualifications:

• 8+ years of professional experience in product management or technology implementations.
• Hands-on configurations experience with the ServiceNow HR Service Delivery platform required, including case management, knowledge base management and portal management required.
• At least 1 full cycle ServiceNow HR Service Delivery implementation required.
• Experience working in a global company is preferred.
• Experience with HCM and related integrations preferred.
• Excellent oral and written communication skills; demonstrated ability to effectively establish and maintain working relationships with a diverse base of audience at all levels.
• Demonstrated analytical and problem solving skills in managing abstract business problems.
• Experience working and negotiating with external vendors.
• Demonstrated experience in gathering and transforming product requirements into an actionable, transparent product roadmap.
• Experience with Agile methodology, design thinking or product management standard processes.
• Demonstrated ability to collaborate in a fast-moving, team environment with prominent ambiguity and complexity.
• Ability to work in teams and work independently with minimum supervision.
• General consulting skills, strong analytical skills, attention to detail, adaptability, demonstrated initiative.

At SIE, we consider several factors when setting each role’s base pay range, including the compet