Strategic Client Success Partner

As a Client Success Partner (CSP) within the Strategic team, you will support our most strategic clients in their digital training strategy through the 360Learning platform. You will work with a portfolio of around 8 clients. 
Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients to develop the usage, adoption & impact of our solution. Given the complexity of Strategic clients, you will act as a true facilitator to ensure the renewal of the clients by:- coordinating the different 360Learning resources (technical, pedagogical,...)- empowering the client with the Strategic positioning and vision provided by our solution - Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in your portfolio.

Within 1 month, you will:

• Master our product and Convexity corporate culture
• Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
• Participate in your first customer meetings with other CSP’s from the team

Within 3 months, you will:

• Take over a portfolio of existing customers, for the most strategic accounts (Strategic accounts) at 360Learning 
• Demonstrate the value and impact of our solution through KPIs
• Kick off new projects and initiatives with your clients

Within 6 months you will:

• Define the learning transformation roadmap with the client and identify the resources needed to achieve them
• Identify and document customer use cases
• Define and deliver our Strategic Customer Journey based on our Maturity Model framework and Collaborative Learning vision
• Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
• Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities)

Within 12 months, you will:

• Reduce churn by identifying customers at risk and implementing a remedial action plan
• Identify strong leaders & advocates within the client’s team
• Develop and share good business practices with the entire Client Success teamCollaborate with the team in building our Strategic support for clients

The Skill Set

• 6+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager
• Ability to lead complex and impactful projects in/for Strategic accounts (more than 12,5k employees)
• Proven knowledge of the SaaS B2B industry
• Proven interest in the digital industry, education, and e-learning in particular
• Excellent interpersonal and communication skills
• Native French, and excellent English proficiency (B2 minimum)
• Enthusiasm for our working environment explained here:  https://bit.ly/Convexity_360L 

What we offer

• Compensation: Package includes base salary, a variable component and equity 📈
• Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent
• Balance: Flexible hours, full remote work possible anywhere in France 🏠
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
• Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

Interview process

• Phone Screen with our Talent Acquisition Manager
• Discovery Meeting with a Client Success Partner from our Strategic team
• Case Study with our Strategic Client Success Partner Coach and a team member
• Clarification Meeting with our Customer Success Operations Manager
• Culture Fit Meeting with our Chief Customer Officer
• Offer !

Who We Are360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative