Part-Time Guest Experience Associate (Memphis)

Company Highlights:

The Bright Hotel is reimagining hotel operations by leveraging a tech-forward approach to the guest experience. Our goal is to personalize the stay for each guest driving stellar satisfaction rates. We are currently building out a portfolio of hotels focused on health and wellness called Vitality Hotels. 

Perks:

• 100% company-paid premium for employee-only coverage on select Medical, Dental, and Vision Insurance plans
• 401K program with up to a 4% match and full vesting from day one
• Generous Paid Time Off – 2 weeks annually to recharge and relax
• Flexible Spending Account (FSA) & Health Savings Account (HSA) options for added financial flexibility
• Voluntary Life Insurance to provide additional coverage for you and your loved ones

Purpose of the Role:

Memphis Vitality Hotel is seeking an experienced Part-Time Guest Experience Associate who is passionate about delivering exceptional hospitality and leveraging technology to enhance service delivery. The ideal candidate is guest-focused, tech-savvy, and thrives in a fast-paced environment while ensuring seamless communication and service excellence. 

The Part-Time Guest Experience Associate plays a key role in ensuring a welcoming, efficient, and memorable guest experience before, during, and after each stay. This hands-on role involves direct guest interactions, assisting with digital check-ins, responding to guest inquiries via various platforms, and working closely with the Guest Experience Manager and on-site teams to optimize guest satisfaction. As a Part-Time Guest Experience Associate, you will handle guest communications, problem resolution, and coordination with other departments to deliver a smooth and personalized stay for every guest. 

**Please note: This role requires flexible availability.

Responsibilities:

Guest Interaction & Service Excellence 

• Be a friendly, welcoming presence and the first point of contact for guests. 

• Assist with check-ins, check-outs, and guest inquiries via phone, email, and digital messaging platforms. 

• Provide recommendations, resolve issues, and ensure guest needs are met in a timely and professional manner. 

• Personalize guest stays by anticipating needs and recognizing special occasions or requests. 

• Support VIP and long-term guests by delivering tailored services to enhance their experience. 

Technology & Operations Support 

• Use Property Management Systems (PMS) and OTA messaging platforms (Booking, Expedia, Airbnb) to manage reservations and guest interactions. 

• Assist guests with digital check-in, mobile key access, and troubleshooting tech-related concerns. 

• Communicate guest needs and requests effectively with housekeeping and maintenance teams to ensure rooms meet high-quality standards. 

• Support the Guest Experience Manager in monitoring guest satisfaction scores and reviews, helping implement improvements based on feedback. 

Collaboration & Teamwork 

• Work closely with the Guest Experience Manager and Virtual Guest Experience Team to ensure a seamless guest journey. 

• Participate in team meetings and contribute ideas for improving service and guest engagement. 

• Assist with on-site or virtual training for new team members as needed. 

Qualifications, Skills, Abilities and Experience:

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