Patient Care Support Specialist

About us:

LifeMD is an emerging leader in technology-driven healthcare. We're applying our direct-to-consumer marketing expertise to make access to quality care and medication convenient, cost-effective, and simple. Our brands are intensely focused on our patients, constantly striving to deliver a better end-to-end healthcare experience through technology. Our mission is to improve the health and happiness of our patients through telehealth.

About The Role:

We are looking for talented Patient Care Support Specialist to assist our patients with any issues that may arise after the initial ordering process is complete. Ultimately, you will help establish our reputation as a company that offers excellent customer support during and after all purchases being made.

LifeMD is actively seeking experienced, adaptable, full-time representatives to join our Patient Care team. As a member of the Patient Care team, you will be the main point of contact between LifeMD and our patients. Your role will include but is not limited to:

Responsibilities:

• Ability to communicate effectively (Written and verbal)
• Minimum of 1 year experience in customer service
• Sharp attention to detail and organization
• Knowledge of Word, Excel, and ability to focus while using multiple programs at one time.
• Serves and protects the company by adhering to professional standards, company policies and procedures, state laws, and HIPAA compliance
• Demonstrates the ability and willingness to learn new things and add value to role
• Must be willing to work Monday through Friday 9am - 6pm OR 10am - 7pm with the possibility of a rotating one Saturday a month
• Must work efficiently and be a team player

Requirements

• Responding to patients in a timely and accurate manner, via phone, email, or chat.
• Identifying patient needs and possible issues.
• Analyze and report account issues.
• Follow up with patients and ensure their issues are resolved.

Benefits

• Up to $20 per hour
• Healthcare Plan (Medical, Dental, and Vision)
• Retirement Plan (401k)
• Life Insurance
• Paid time off after 90 days
• Paid Holidays
• Discretionary bonuses after 90 days