Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Role: Head of IBA – US Retail (Insurance Broking Accounts)

Location: Hybrid Charlotte, NC

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed headhunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

What is the role?

We are seeking a dynamic and experienced Head of Insurance Broking Accounting (IBA) to lead the US IBA team and oversee the effective execution and administration of US accounting practices and regulatory compliance. This role provides strategic and operational leadership for end-to-end Bill-to-Cash processes, including accounts receivable and payable reconciliation, premium application and payments investigation, and aging. The position requires strong expertise in the Insurance accounting space within an Insurance agency/brokerage environment, proficiency with agency management systems (Applied Epic preferred), and the ability to deliver accurate Insurance Accounting and KPI reporting. Success in this role depends on strong leadership, stakeholder engagement, high ethical standards, and the agility to adapt to evolving regulatory and business needs.

What will you be doing?

Technical Oversight

• Lead onshore and offshore teams supporting across accounts payable, accounts receivable, and cash allocation activities.

• Partner with Global IBA teams to ensure alignment with Group process standards, while incorporating and operationalizing U.S.-specific requirements within the agency management system.

• Define operational requirements for new and existing processes, collaborating with key stakeholders including agency management SMEs, IT, Treasury, and Finance.

• Drive team performance by setting clear objectives, monitoring delivery, and ensuring service level agreements are consistently met.

• Facilitate and lead team and business-unit meetings as required to support operational alignment and issue resolution.

• Ensure timely and accurate execution of cash matching, payment processing, and technical transactions, establishing and enforcing escalation protocols where necessary.

• Maintain accurate, up-to-date system records and deliveraccounting operations, and KPI reporting to Operating Entity and Group stakeholders.

• Perform account reconciliations with markets and clients as required, ensuring issues are resolved efficiently and accurately.

• Respond to account-related inquiries promptly and in accordance with defined service standards.

• Monitor and assess regulatory and legal changes impacting IBA operations and ensure approp