Manager, Global Medical and Healthcare Claims

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. 

Join us and play your part in something special!

This position will be responsible for managing a team of Senior Claims Specialists and Claims Specialists I-II, handling a wide variety of low to moderately high exposure healthcare liability claims. This position will report to the Director of Healthcare Environmental and Products Liability claims and be responsible for conveying the organization’s objectives and priorities to staff and measure progress towards stated goals.

Responsibilities

• Direct and monitor assignments of new loss activity
• Review and approve correspondence and reports
• Review and approve reserves and settlements in excess of examiner’s authority
• Make recommendations concerning reserve changes to director or senior management.
• Participate in review and discussion of large loss activity with interested stakeholders (UW, PL, Actuarial, Executive Management)
• Ensure that team adheres to Fair Claims Practices regulations and internal Claims Quality Performance Objectives
• Assess and evaluate individual examiner and team performance, provide feedback and develop training needs
• Prepare and distribute reports by collecting and summarizing information
• Assist in preparation of budgets, evaluation of expenses and assess resource needs
• Foster and encourage strong relationships with internal stakeholders (UW, PL, Actuarial)
• Promote and enhance strong relationships with customers and channel partners
• Participate in special projects as requested
• Travel to other claim offices, mediations, trials, and conferences as required.

Education

• Bachelor’s degree or equivalent work experience
•  JD , advanced degree, or focused technical degree a plus

Certification

• Must have or be eligible to receive claims adjuster license.
• Successful achievement of industry designations  (INS, IEA, AIC, ARM, SCLA, CPCU) or
• I-Lead or other Management Training

Work Experience

• Minimum of 10 years of claims handling experience or equivalent combination of education and experience
• Prior management experience a plus
• Successful completion of 5 years as a Senior Claims Examiner or Executive Examiner

Skill Sets

• Excellent written and oral communication skills
• Strong analytical and problem solving skills
• Strong organization and time management skills
• Ability to deliver outstanding customer service
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
• Ability to work in a team environment
• Strong desire for continuous improvement

US Work Authorization

• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Who we are: 

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. 

 

We’re all about people | We win together | We strive for better 

 

We enjoy the everyday | We think further 

 

What’s in it for you: 

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.  

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.  

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.  

• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate hol