Implementations Specialist

Infinite Blue , an Everbridge Company, is the leading platform for resilience, business continuity and disaster recovery planning and response. We are in search of an Implementation Specialist to join our expanding Professional Services team. We are relentless in our pursuit of customer satisfaction in helping build, mature and maintain resilient organizations.  As an Implementation Specialist, you will serve as the project lead for time-bound projects and services for existing customers and implementations for new customers with the goal of delivering high quality projects that exceed customer expectations and provide a high level of customer satisfaction, adoption, and engagement. 

What you'll do:

• Provide high quality onboarding and implementation of Infinite Blue applications to new customers.
• Lead project design, initiation, and deployment of software and support to customers.
• Collaborate with internal, external and customer teams to deliver high quality solutions.
• Implement and document customizations and configurations of the IB platforms and applications.
• Collaborate with Account Management, Product Management, App Development and other teams on delivering high value projects and services.
• Conduct root cause analysis and troubleshooting on customer issues and provide solutions.
• Provide training to customers as required to improve successful adoption.
• Document resolutions to issues to improve the team knowledge base.
• Provide feedback to Product Management, Enablement, and other teams to improve products and processes.

What you'll bring:

• 2-3 years of technical project management experience or technical customer support experience
• Strong customer service and organizational skills 
• Strong problem resolution and decision-making skills 
• Good troubleshooting and multi-tasking skills 
• Knowledge of relational databases, HTML, JavaScript a plus 
• A good listener with a proven ability to build relationships with all levels of staff 
• Strong time management skills, attention to detail and outstanding follow-up skills 
• Must have excellent communication skills to be able to troubleshoot effectively over the telephone while being courteous, patient, and professional 
• Able to manage multiple channels of support (phone, emails, voicemail, backlog) 
• Must be dependable with a high sense of urgency

The reasonably estimated salary for this role at Everbridge ranges from $67,000 - $85,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.