About Vantage Data Centers

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Operational Excellence Department

The Operational Excellence team establishes the systems, practices, and culture that enable Vantage to operate at scale across North America with consistency, quality, and speed. We strengthen the scalability and effectiveness of NA Operations - including Mission Critical Operations, Sales Engineering, Customer Experience, and Design Integration - by partnering with business leaders and global functions to standardize how we work, drive process excellence, deliver strategic programs, enable data-driven decisions, and embed continuous improvement and transformation.

Operational Excellence at Vantage is hands-on and impact-driven. We blend delivery discipline, systems thinking, and best-in-class operational practices to address root causes, improve efficiency, and accelerate outcomes. Our team members lead high-impact initiatives, shape cross-functional ways of working, and directly influence how Vantage delivers on its growth, operational, and customer commitments.

Position Overview

This role will be based in Denver, CO. Following our flexible work policy (3 days in-office, 2 days flexible).

The Technical Program Manager (TPM) Leads enterprise-level Data Strategy initiatives and aligns sequencing across concurrent NA Operations strategic programs. The TPM partners with OE leadership and senior Ops stakeholders to align Data Strategy sequencing with enterprise initiatives and ensures disciplined execution across all major workstreams.

The initial 12-month mandate focuses on establishing trusted KPI foundations, operational data governance, telemetry standardization, executive reporting readiness, and foundational AI enablement across mission-critical operations. This is a senior technical program leadership role requiring strong data fluency, systems thinking, and experience operating in high-reliability environments..

The TPM will coordinate delivery and defines integration architecture and dependency resolution strategy across concurrent NA Operations and OE efforts including KPI foundations, governance go‑live, telemetry automation, dashboard standardization, and change enablement. The role requires strong cross‑functional leadership across Mission Critical Operations (MCO), Solutions Engineering (SE), Customer Experience CE), Data & Analytics team, including (Automation & Reliability Engineer, Data Engineer and BI Developers), IT Global, and PMO partners.

This role is accountable for shaping cross-program integration strategy and reducing systemic execution risk across data strategy and other strategic operations efforts while ensuring the shift from fragmented reporting to governed, trusted, AI-ready analytics infrastructure.

Essential Job Functions

Strategy Translation & Program Execution

• Translate the approved Data Strategy roadmap into an integrated, sequenced delivery plan, drive disciplined execution, and resolves cross-program conflicts affecting prioritization, integration timing, and resource alignment.

• Coordinate delivery of P1/P2 KPI foundations (Uptime, Customer Health Index (TRIR), SLA Exposure, Time Recordable Incident Rate (TRIR).

• Ensure Data Governance Operating Model is operationalized (cadence, ownership, certification readiness).

• Coordinate AI foundation activities across Operations functions, including dashboard standardization and data aggregation milestones.

• Aligns and optimizes sequencing between Data Strategy and other enterprise initiatives (KPI foundations, Ops Reviews/Readouts readiness, governance milestones, AI pilots), tracking dependencies and ensuring timely completion across all workstreams.

• Establish disciplined program governance including decision logs, RAID tracking, dependency mapping, and executive-level transparency.

Cross‑Functional Coordination & Data Rigor

• Act as the single orchestration point across Operations, Data Strategy, BI, IT.

• Facilitate alignment sessions to resolve KPI definition, data ownership, and dependency conflicts.

• Coordinate telemetry aggregation and data pipeline milestones required to support standardized reporting and predictive analytics readiness

• Identifies systemic data integrity risks, lineage gaps, or ownership ambiguit