Department:

01120 AMG North Aurora - Family Medicine

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday - Friday and occasional Saturday's. Hours are varied.

Patient Registrar/Phlebotomist

Full Time, Various Shift

North Aurora

Major Responsibilities:

• Collection of patient specimens to maintain high quality patient care.

  •     1)Performs routine and specialized phlebotomy (e.g. venipunctures, heel sticks, fingersticks, bleeding times, therapeutic phlebotomies), procedures regarding patient comfort and safety as well as specimen integrity, type and amount.

  •     2)Determines proper phlebotomy technique based on patient age, medical status, and physician’s test request.

  •     3)Is familiar with the various reference lab test catalogs and uses them appropriately when researching specimen requirements.

  •     4)Assures validity of specimens by confirming patient identification using patient stated date of birth and full name. Ensures the proper type and amount of specimen is collected.

  •     5)Gives patients a clear and complete understanding when instructing them on the collection procedure for test performed on body fluids (e.g. urine, stool, sputum, and semen).

  •     6)Verify all specimens have been properly labeled, received, and delivered to the appropriate department within the allotted time.

  •     7)Follows all departmental and infection control guidelines in handling biohazardous material.

  •     8)Uses needle safe products whenever provided.

  •     9)Assists in new employee training as needed.

• Reception and Computer Workstation.

  •     1)Use appropriate scripting when greeting patients.

  •     2)Follow policies to evaluate doctor’s orders and process orders in Cerner, including the double checking of all patient orders before venipuncture.

  •     3)Uses the various computer functions effectively and efficiently to process patient orders.

  •     4)Follows established Cerner procedures and maintain an understanding of all new computer related updates.

  •     5)Follows the established guidelines for using the Medicare Compliance Checker software program.

  •     6)Answer phone calls using appropriate scripting and provides assistance to patients or other departments.

  •     7)Verify with doctor’s office any questions regarding orders.

  •     8)Print all labels and checks standing orders.

  •     9)Signs off and on computer programs appropriately.

  •     10)Maintains patient confidentiality at all times.

• Customer Service

  •     1)Uses all the approved scripting with all patients.

  •     2)Understands service recovery and uses it appropriately.

  •     3)Participates in the patient survey process

  •     4)Participates in LEAN/DO IT projects as assigned

• Processing samples for testing or courier pick-up.

  •     1)Separates serum or plasma from cells, stores specimens at the correct temperature and makes specimen transfer list when necessary.

  •     2)Uses appropriate judgment to determine the acceptability of specimens. Follows established protocols when specimens are not acceptable.

  •     3)Uses computer functionality appropriately to track specimens.

• Organizational Skills and Professional Conduct

  •     1)Manages time effectively.

  •     2)Limits personal phone calls.

  •     3)Assists in co-worker evaluations by completing co-worker feedback form.

  •     4)Acts professionally at all times.

  •     5)Helps champion change.

  •     6)Must be able to multi-task.

  •     7)Must be able to work in a fast paced work environment.

  •     8)Follows confidentiality policies

  •     9)Comes to work on time and uses employee badge to record time

  •     10)Limits absences 11. abides by all lab and Clinic policies and procedures

• Responsible for the integrity of the registration database.

  •     3)Updates patient accounts using

  •     4)Work closely with medical records department on the daily maintenance which includes but not limited to multiple social security numbers, patient verification forms, deceased lists, deactivating and combining medical record numbers (charts).

  •     5)Address return mail both insurance and patient by investigating and updating the accounts

  •     6)Address claim edit lists by investig